Operations Manager - Brantford, Canada - Reliance Home Comfort

Reliance Home Comfort

Verified Company

Brantford, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

LEARN, DEVELOP AND GROW - WITH RELIANCE

By joining Reliance as a Water Heater Install Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.

The Water Heater Install Manager is accountable for planning, managing and continually improving to ensure that the growth, customer service, productivity and financial objectives are driven to a standard of excellence for field operations through regular coaching and collaboration with team members and 3rd party partners.

What will you do?

Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets
Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments
Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis
Lead and support the development of a Growth through Install mentality that drives customer satisfaction and future business growth
Coach and manage a team of Technical professionals to maximize their performance, engagement and achievement of objectives
Identify opportunities for establishing relationships with Independent HVAC Installation Contractors.
Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance's strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards
Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews
Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance
Drive 'destination of choice' for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard
Deliver prompt and efficient resolution to customer inquiries/complaints
Ensure exceeding install gross margin

What do we offer?

A generous compensation plan consisting of base and bonuses
A comprehensive benefits package and group savings plan
Ongoing leadership, training, and support
Crossfunctional career opportunities
Relocation opportunities
Constant internal promotional opportunities
Individualized career progression plans

What do you bring?

You are a determined selfstarter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working in a team environment and individually
35 years of progressive experience overseeing a field operations team required
Knowledge and technical experience within the HVAC and/or water heater industry is required
Gas Fitter 2 or 313d license (would be an asset)
Sales experience and a demonstrated ability to meet sales quotas would be an asset
Demonstrated results in driving process control, productivity/quality improvement
Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem solving skills
Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration
Professional negotiation skills with the ability to influence and drive change
Strong initiative to drive results with speed of implementation
Strong ability to develop effective relationships with team, internal and external stakeholders
Ability to challenge the status quo and help drive change
Experience in a management role within a unionized environment is an asset

Why Reliance?

Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America.

Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.

Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work.

Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd.

as Canada's 10 Most Admired Corporate Cultures.