Front Desk Agent - Mississauga, Canada - Comfort Inn Mississauga

Comfort Inn Mississauga

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Tasks
Greet, register, and assign rooms to guests of hotels or motels.

Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Verify customers' credit, and establish how the customer will pay for the accommodation.

Work Activities
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Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
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Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Skills
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Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
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Speaking — Talking to others to convey information effectively.
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Service Orientation — Actively looking for ways to help people.
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Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Coordination — Adjusting actions in relation to others' actions.

Knowledge
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Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Education

Need one of the following education:

High school diploma or equivalent
Some college, no degree
Associate's degree required

Abilities
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Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
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Speech Clarity — The ability to speak clearly so others can understand you.
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Speech Recognition — The ability to identify and understand the speech of another person.
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Near Vision — The ability to see details at close range (within a few feet of the observer)

Work Values
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Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
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Support — Occupations that satisfy this work value offer supportive management that stands behind employees.

Corresponding needs are Company Policies, Supervision:

Human Relations and Supervision:
Technical.
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Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Work Styles
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Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
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Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
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Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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Integrity — Job requires being honest and ethical.
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Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Job Types:
Part-time, Permanent

Part-time hours: 16 per week

Salary:
$15.50-$16.50 per hour

Flexible Language Requirement: