Contracts Program Manager - Oakville, Canada - Veolia

Veolia

Verified Company

Oakville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Manage the execution of existing Membrane Replacement Agreement (MRA) Contracts in NAM and develop new operations/forecasting processes needed to support the growing portfolio. In addition, be resource to support the expansion of the model into regions outside of North America.

Nature of work:

In this role, your responsibilities will include (but are not limited to);
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Organize sessions with sales and commercial engineering teams develop and implement the strategy for MRA contract opportunities, also in coordinating with Services teams if customer is interested in a performance based contracts (MSA)
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Work closely with Services, Insight, techsupport teams to support customer needs and ensure deliverables from contract are provided.
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Maintain forecast of membrane replacements needed for the ZW PSI to use with factory production planning.
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Engage project management team in the execution of membranes replacement events as required.
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Ensure annual Invoicing is updated and completed for active contracts.
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Monitor and update annual contract financial performance and contract forecasting.
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Coordinate customer feedback meetings to provide feedback and input.
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Be a customer advocate, motivating internal teams to meet customer requirements and prioritize their satisfaction.
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Travel to customer sites for site meetings and issue investigation will be required at times.
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Function in this role with a high order of integrity and compliance with the regulations and Environmental Health & Safety guidelines.

Skills:

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Ability to multitask on several concurrent projects
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Ability to work and thrive in a team environment
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Communicate effectively to internal groups and customer in person and over the phone
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Strong knowledge of MS Office suite
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Excellent communication (oral and written) and interpersonal skills.
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Attention to detail and perseverance
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Ability to work well and collaborate with a team

Qualification/ Requirements:

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B.S. in an engineering/science discipline or related technical experience
- **5+ years of customer relationship management experience.