Embalming Supervisor - Ottawa, Canada - SCI Shared Resources, LLC

SCI Shared Resources, LLC

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Our associates celebrate lives. We celebrate our associates.

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The Embalming Supervisor reports to the Central Care Center Manager, and oversees the team of embalmers at the facility.

The Supervisor is responsible for planning and directing the activities of the Central Care Center embalmers and resources to optimize client family satisfaction, resource utilization and cost containment within given limits.

Working under the direction from the Central Care Center Manager, the Supervisor will direct the activities of supervised personnel within the embalming room to ensure that services from decedent removal through final decedent disposition are provided in accordance with the Company standards.

JOB RESPONSIBILITIES

Assists with Embalming:
_Consistently provides high quality care to those entrusted to the Company's care throughout the embalming process._**
Serves as a guardian of the human remains entrusted to the Company's care

Applies his/her artistic skills and scientific knowledge to recreate a memory of the deceased that offers comfort to the Company's client families.

Reverently and efficiently disinfects, sanitizes, preserves and presents the remains in accordance with the family's wishes while protecting the community's health.

Advises Funeral Directors concerning the condition of the remains and possible treatment so they may effectively manage client family expectations.

Ensures the overall presentation of the deceased conforms to the Company's quality standards and client family's wishes

Supervising
Embalming
Room:
_Oversees_
_all_
_activities_
_within_
_the embalming room_**
Performs quality checks to ensure proper procedures are followed

Ensures embalming schedule is followed to avoid any disruptions in service

Maintains equipment and related logs

Provides overall care and maintenance of embalming room

Maintains Material Safety Data Sheets

Maintains inventory and orders supplies

Conducts formaldehyde monitoring with embalming shift

Communicates and acts as a liaison between the Central Care Center and other location staff

May assist in training of others

Creates shift schedule for Embalmers

Operates within budget provided and looks for cost savings opportunities

Assists with preparing the deceased for identification

Conducts the final review to ensure the deceased meets the client's wishes

Assists with scheduling mortuary services

Acts as Central Care Center Manager when manager is not present at the location

Removals and Transfers (where required by state regulations or Center requirements):_Demonstrates a commitment to customer service_
_and_
_serving_
_the_
_Company's families exceptionally well._**
Assists in educating the family on what to expect through the removal process

Ensures Dignity Promise Standards are met throughout each removal and transfer

Confers with the Funeral Director frequently to provide any additional assistance

Overall Key Performance Indicators (KPI's)

Production to Expected Level - Manage cases to meet or exceed Company established ratios

JD Power Customer Satisfaction Survey - Meet and exceed client expectations

Policies and Procedures - Ensure all policies and procedures are closely followed to ensure proper embalming - measured by passing all audits

Embalming room - measured by how well room and supplies are maintained

Teamwork - maintains an overall positive environment for the embalming staff

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Associate's degree in mortuary science preferred

State embalming license or state certification required, according to State regulation

At least three years of embalming experience required

Must pass pre-employment background check and drug test

Must hold valid license to drive a car and be an authorized driver as per the SCI Driver Safety Policy

Maintains the proper continuing education credits required to maintain license(s) (if required by state)

Knowledge of computers and some software is required

WORK CONDITIONS

Work Environment
**When
considering
the
work
environment
associated
with
this
job,
the
following
factors
may
apply**:
Work indoors and outdoors during all seasons and weather conditions

Limited amount of local and/or multiple location traveling required

When not required to wear protective gear and if not in contact with families, embalmers must be dressed in a professional manner. Professional Dress is required when in contact with families. Uniforms may be required in some locations.

Work Postures
**When
considering
the
work
postures
associated
with
this
job,
the
following
factors