Front Desk Agent - Richmond, Canada - Menzies Aviation

Menzies Aviation
Menzies Aviation
Verified Company
Richmond, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Job Details

Description


This position is located at the Vancouver International Airport

Main accountabilities include:


  • This role is the first touch point to the Menzies experience and plays a key role in the coordination of all customer service related activities.
  • Promotes a professional image at all times and complies with company uniform standards.
  • Delivers superior customer service.
  • Deals directly with any issues that may arise and escalates to the appropriate company representative when needed.
  • Assists customers at the front counter including pickup and delivery requests.
  • Coordinates all related courier activities.
  • Process all related paper work with detail and accuracy.
  • Ensures all documentation is correct prior to releasing Cargo to customers.
  • Coordinates activities between office and warehouse as required.
  • Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.
  • Required to attend the mandatory training imposed by the Company and Airlines as per job role.
  • Must practice all company's Safety Policy inclusive of, but not limited to: wearing PPE when and where required
  • Other related duties as assigned.

Job requirements:


  • Must have high school diploma or equivalent.
  • Must be at least 18 years of age and legally able to work in Canada.
  • Must be able to communicate verbally, read, and write in English proficiently.
  • Prior cargo, airline operational knowledge experience is an asset.
  • Must be able to use related software as required to perform the functions.
  • Proficient in MS Office.
  • Must be able to speak, read, and write in English proficiently.
  • Must be available and flexible to work variable shifts including weekends and holidays.
  • Must have current driver's license with no violations over the past 5 years.
  • Must be able to lift at least 30 kgs when required.
  • Familiarity with or ability to learn how to work within an IT cargo system environment.
  • Must pass and maintain all required security clearances and Transport Canada Background check.


At Menzies Aviation, we are committed to fostering an inclusive, accessible environment, where all employees & members feel valued, respected & supported.

We are dedicated to building a workforce that reflects the diversity of our customers & communities in which we live & serve.

We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity & that is equitable.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know & we will work with you to meet your needs.

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