Customer Care Representative - Greater Toronto Area, Canada - Menkes Developments Ltd.
Description
ABOUT THE JOB:
We are expanding our Customer Care Team to support the completion of projects in Vaughan and Downtown Toronto over the coming year.
As a member of the on-site Customer Care Team, the
Customer Care Representative will act as a front-line point of contact with homeowners during the Quality Assurance and Pre-Delivery Inspection stages.
SCHEDULES:
There are three concurrent daily 7-hour shifts running from 8:00 a.m. to 8:00 p.m. from Monday to Friday (8:00 a.m.
3:00 p.m., 10:00 a.m.
5:00 p.m., and 1:00 - 8:00 p.m). In addition, everyone will be required to work one shift on Saturday, every 3-4 weeks.
RESPONSIBILITIES:
Key responsibilities of the role include:
- Perform Quality Assurance, Pre-Delivery and Delivery Inspections.
- Follow up on open issues with purchasers to ensure resolution in an effective and timely manner.
- Escalate issues to the Team Lead when resolution cannot be achieved.
- Report issues and trends encountered to the Team Lead.
- Assess requests for Warranty work using the Tarion Construction Performance guidelines and best practices.
- Conduct inspections of Warrant work that has been completed.
- Assist with the coordination of trades working on deficiency correction, including facilitating access to suites using the Master Key Protocols.
- Work collaboratively with the Construction and Property Management groups to resolve problems.
- Contribute to the efficient administration of the Site Office.
- Act as a backup for the Residential Lobby/Community Administrator role.
- Enrollment in/completion of a degree/diploma in construction, civil engineering or related technical field is required
- 2+ years of work experience, preferably in the Residential Development and/or Construction industry
- High degree of comfort with use of technology and proficiency with MS Word, Excel and Outlook
- Superior communication skills
- Ability to contribute in a fastpaced, deadlinedriven team atmosphere
- A courteous, professional demeanour
- A positive attitude with a strong focus on supporting team members towards achieving customer satisfaction
This is an ideal entry-level opportunity for those with a desire to learn about the residential construction industry and for students in a related field of study to gain first-hand knowledge of new home building.
Job Types:
Full-time, Part-time, Fixed term contract
Expected hours: 40 per week
Benefits:
- Onsite parking
Schedule:
- Monday to Friday
Work Location:
In person
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