Analyst, Business - Montréal, Canada - Canadian National Railway

Canadian National Railway

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At CN, everyday brings new and exciting challenges.

You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track.

We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference.

You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

Job Summary

The Analyst, Business - Fleet Management is responsible for gathering information and mapping business processes for special projects and initiatives within CN's Fleet Management Department.

The incumbent ensures that all critical requirements are captured and relayed to the project delivery team. The role identifies areas of improvement and offers solutions for optimal task performance.

The position liaises with key project stakeholders across various functions and acts as a first point of contact for all queries.

Main Responsibilities

Gather and Manage Business Needs

Plan overall implementation timelines and activities for projects and initiatives
Organize and facilitate workshops, interviews and meetings, mindful of the impact of organizational change
Create and validate the current and futurestate processes with business partners
Map business processes and roles to activities (Workflow Diagrams, Responsible, Accountable, Consulting, Informed Matrix (RACI), etc.) and follow the Process Classification Framework (PCF)
Analyze processes to identify business opportunities
Elicit and document business requirements from internal and external partners (Requirements Traceability Matrix (RTMs), User Stories, Use Case, etc.)
Analyze, synthesize, document, translate and communicate business information to technical teams and vice versa
Facilitate communication between stakeholders (Business, I&T, Customers, etc.)
Lead crossfunctional collaboration with other projects or programs to validate business needs
Understand crossproject dependencies to align project deliverables
Support the Business in product backlog prioritization
Analyze, clarify and prioritize project requirements
Manage requirements throughout the project life
Maintain requirement changes traceability
Support the Business team in testing activities
Apply, and ensure compliance with all CN standards (Security, Project Delivery Methodology, Sarbanes-Oxley (SOX), Financial, etc.)
Support master data cleanup and transfer activities

Coach and Train

Understand the solution gaps and communicate the impact to the Business
Support vendor enablement related activities
Act as first point of contact for all queries
Coach project team members on delivery approach (Agile hybrid methodology) and business analysis concepts (process mapping, user stories, acceptance criteria, etc.)
Share business and expertise knowledge with project team members and Business Analysts community

Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires being available on-call 24/7 to respond to critical incidences. The role requires occasional travel (~ 5%).

Requirements:

Experience
Fleet Management Processes

Between 2 to 5 years of overall work experience
Demonstrated success working with business and technical teams to plan, develop, refine, and launch solution deliveries and products
Experience working with Lean Six Sigma and Agile methodologies
Any experience for these above would be considered as an asset

Education/Certification/Designation

Bachelor's Degree in Business Administration, Information System, Computer Science, Engineering or equivalent experience
Prior experience in the operations of commercial utility vehicle fleets and railroads
Any designation for these above would be considered as an asset

Competencies

Shares timely information within and across functions to get things done effectively
Collaborates with key internal stakeholders to enable higher productivity
Inspires others with impactful communications and adapts to the audience
Initiates and drives organizational changes to enable business transformation
Leverages feedback and coaching to improve performance
Knows the business and stays current with industry trends to elevate expertise and work
Influences by translating expertise into practical business outcomes
Tracks metrics to achieve ambitious targets and holds self and others accountable to meet performance expectations
Applies analytical thinking to make recommendations that pursue sustainable performance
Deals with pressure and change by staying calm to quickly adapt to changes
Negotiates towards a winwin outcome while taking all points of view into consideration
Fluently bilingual both