Front Desk Agent/night Audit - Mississauga, Canada - Bloom Mississauga , A Tapestry Collection By Hilton

Bloom Mississauga , A Tapestry Collection By Hilton

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Bloom Mississauga A Tapestry Collection by Hilton is currently hiring a
Front Desk Agent /
Night Audit to join our dynamic team.

Reporting to the Front Office Manager or designate:

Provides excellent customer service to all guests; helping to increase guest scores with every interaction
Welcomes and greets all guests, and executes checkin and checkout procedures
Answers guest inquiries and provide assistance in a professional manner
Answers all incoming phone calls and processes new reservations
Accurately follows all cash handling procedures
Adheres to all department and Company policies and procedures
Ensures guest security by proper handling of guest room keys and personal information
Administers all night audit functions
Balances all revenue and settlement accounts nightly
Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures
Maintains files and resets the system for the next day of operations
Follows up on guest requests and resolves problems promptly
Demonstrates Knowledge of OnQ, Hilton's property Management System
Performs any other jobrelated duties as assigned

What We are Looking for...

Passion for customer service, enthusiastic, detailoriented, computer literate, fast learner
Organized and able to work in a fastpaced, multitasking environment
Proficient in using a computer, good knowledge of excel and basic accounting principles
Excellent communications skills, written and oral
Works well under pressure in a changing environment
Ability to work with mínimal supervision
ONQ PMS knowledge is required
Able to stand for an 8hour shift
Must be able to work evenings and overnights including weekends and holidays

Benefits: