Training Coordinator - Regina, Canada - Brandt

Brandt
Brandt
Verified Company
Regina, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Brandt is currently seeking a full-time Training Coordinator to join our Customer Support Centre in Regina, SK on a permanent basis.


Duties and Responsibilities

  • Develop and implement strategic training plans for parts and reception staff.
  • Diagnose and provide solutions for training needs.
  • Collaborate with HR and Brandt's HR Culture team for development alignment.
  • Assess training needs for Parts team and Corporate receptionists.
  • Manage content delivery through the learning management system.
  • Act as the Knowledge Base point person, overseeing needs assessment, content submissions, and employee adoption.
  • Lead new hire onboarding, covering system access, technology requirements, and orientation.
  • Coordinate and implement training activities, including job shadowing and handson sessions.
  • Utilize MS Office and corporate systems for course material and development.
  • Conduct ongoing audits to enhance program effectiveness.
  • Ensure training materials and programs stay relevant and current.
  • Uphold corporate brand guidelines in communications and presentations.
  • Meet internal and external training standards for curriculum and reporting.
  • Analyze and address organizational development needs, and supporting operations.
  • Adhere to company policies regarding training.
  • Collaborate with external agencies on behalf of Brandt (e.g., OEMs).
  • Diagnose and recommend solutions for training needs.
  • Facilitate training delivery, manage onboarding, and coordinate offline time.
  • Implement continuous improvement initiatives, including audits and program updates.
  • Perform additional tasks as needed to meet organizational requirements.
LI-Onsite


Required Skills:


  • Strong communication and presentation skills.
  • Proficient in MS Office and corporate systems.
  • Knowledge of learning management systems.
  • Ability to assess training needs and develop solutions.
  • Excellent organizational and coordination skills.
Required Experience

  • Previous experience in training coordination or related field.
  • Familiarity with Contact Center operations is an asset.
  • Experience in collaborating with HR teams.
  • Knowledge of continuous improvement methodologies.
  • Familiarity with OEMs is a plus.
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