Automotive Service Advisor - Surrey, Canada - LANGLEY HYUNDAI

LANGLEY HYUNDAI
LANGLEY HYUNDAI
Verified Company
Surrey, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Automotive Service Advisor

Are you looking to make a move?

Are you looking for a great place to work?
Look no further, Langley Hyundai is currently accepting applicants for a full time Automotive Service Advisor. This will be a 4 day work week with three days off per week.

In this role you will provide exceptional customer service, create work orders on behalf of the client, provide knowledgeable, fair and sound advice about the required service(s) and or repair necessary to provide a safe vehicle for our clients.


About us:
Langley Hyundai has been part of the community for over 30 years, located in a new state-of-the-art building at 19439 Langley-Bypass in the city of Surrey


Daily Responsibilities:

  • Prompt greeting of customers that come into the Service Department
  • Provide an exceptional customer service experience
  • Overseeing the service & repair process for your client from beginning to end
  • Act as the liaison between the customer and the technician
  • Provide effective communication with clients over the phone and in person
  • Provide effective communication among other service advisors, technical team and management
  • Conduct the walk around process on every vehicle
  • Create service repair orders to facilitate the repair and maintenance of customer's vehicles
  • Create service repair orders for warranty related concerns, follow Hyundai warranty guidelines for completion of work and process paperwork
  • Review vehicle history to identify servicing/repair needs and advise client appropriately
  • Maximizing revenue per work order while maintaining a high customer CSI/NPS rating
  • Assist with distribution of repair work into the shop

About you:

  • Enjoy customer service
  • Forward thinking
  • Have the ability to think outside the box to provide sound advice and recommendations to the clients needs
  • Detail orientated
- must be a good listener

  • Good time management skills

Requirements:


  • Must have 2+ years experience as an Automotive Service Advisor
  • Understanding of "exceptional" customer service
  • Experience with DMS software (Serti preferred)
  • Must be able to work Saturdays

What we offer:

  • Competitive health and benefits program
  • Ongoing Elearning and classroom training through Hyundai
  • Strong compensation plan base + commission + incentive
  • Vacation pay

Job Types:
Full-time, Permanent


Salary:
$49,000.00-$70,000.00 per year


Benefits:


  • Extended health care

Schedule:

  • 10 hour shift
  • Day shift

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Surrey, BC V3S 6K1: reliably commute or plan to relocate before starting work (required)

Experience:

- service advisor: 2 years (required)

  • Customer service: 2 years (required)
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