District Support Representative - Brandon, Canada - Manitoba Hydro
Description
DISTRICT SUPPORT REPRESENTATIVE
Brandon, MB
_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_
_ Great Benefits_
- Competitive salary and benefits package.
- Definedbenefit pension plan.
- Nineday work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.
We are seeking an experienced, District Support Representative to fill a 12-month term position in the Brandon Customer Service
Centre to provide a wide range of operational administrative support related to planning, dispatching and customer service activities.
_ Responsibilities:
_
PowerOn, etc.) to effectively perform customer service and administrative support transactions within the Customer Service
Centre (CSC).
- Ensure work is capacity scheduled efficiently to resources within the CSC using the Mobile Workforce Management (MWM)
- Liaise with the Planning group in processing the administrative component of the work order and structure move process.
- Provide an exceptional customer service experience using strong communication and interpersonal skills.
- Be able to multitask and work independently.
- Review, analyze and resolve issues/inquiries as it relates to energy consumption, billing and services consistent with
- Perform time and expense administration and handle staff inquiries related to their time, expenses, and benefits ensuring
- Establish and maintain an effective line of communication and liaison within other related areas of the Corporation such as
Expense, HR, Customer Contact Centre, Credit & Recovery Services, MHUS, TSOM, Electrical Inspections, Materials
Management, Meter Shop.
- May be required to work on a rotation basis to maintain operational requirements on nonworking Mondays.
- May be required to work in a storm management situation.
_ Qualifications:
_
- Minimum Grade 12 education
- Two years related experience with a minimum of one year in Banner, PowerON, SAP, and Time and Expense Management.
- Demonstrated ability to operate relevant software in referencing required data. This includes the ability to use PragmaCAD,
Registries, Microsoft Outlook, Word, Excel, Teams, PRS and the Customer Feedback Centre.
- Must have proficient keyboarding skills.
- An understanding of the Mobile Workforce Management.
- Working knowledge of various tasks completed in related programs: permit inspections, damage claims, key management,
- Demonstrate initiative & multitasking abilities with a good sense of judgment, and willingness to assume responsibility.
- Familiar with Union Agreements and Corporate policies and procedures as they related to a CSC operating environment.
Reference Code:
CO
- Familiar and able to operate office equipment, including photocopiers, fax machines, scanners etc.
- Possess strong interpersonal skills and be capable of communicating both orally and in writing.
- Demonstrated commitment to safety.
- Willingness and availability to travel to other Customer Service Centre offices in rural Manitoba and/or City of Winnipeg as
_ Salary Range_
Starting salary will be commensurate with qualifications and experience. The range for the classification is $1,767.01-$2,313.90
Bi-weekly, $45,942.26-$60,161.40 Annually.
2023.
We thank you for your interest and will contact you if you are selected for an interview.
_ This document is available in accessible formats upon request. Please let us know if you require any accommodations_
**_during the recruitment process._
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