IT Analyst - Toronto, Canada - NPower Canada

NPower Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About NPower Canada

NPower Canada is a charitable organization that creates pathways to economic prosperity for Canada's underserved youth and adults by launching them into meaningful and sustainable digital careers.

As a national employment program, NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready talent with in-demand digital skills who are primed to succeed in the workplace.

As part of our corporate culture, we pride ourselves in innovation and continuous improvement, actively encouraging employees to bring fresh perspectives and ideas to the forefront.

NPower Canada operates from coast to coast in Canada, while our sister entity operates widely across the US.

NPower Canada is a certified Great Place to Work in 2023 and named a 2023 Best Workplace for Giving Back.

What We Offer:

Flexible work hours based on your function, promoting worklife balance. Our work environment is a hybrid of inoffice and remote work, depending on your role and project requirements
Comprehensive extended health care coverage with 100% premium cost paid by the employer
A retirement savings plan with a generous matching contribution
Opportunities for career development and tuition reimbursement
A clear path for career advancement within a growing organization
An equipment allowance and provided computer equipment
Starting annual vacation of three weeks, with additional paid time off during the final week of December
Generous paid Federal and Provincial holidays, personal days, and sick leave

Position Summary:

We are currently seeking an IT Analyst to support our national teams.

The IT Analyst will report to the Manager, IT and Operations and will act as a bridge between the technical aspects of IT to improve business outcomes to maximize efficiency and reduce risk.

Working closely with the Manager, IT and Operations, Helpdesk Support and key stakeholders, this position will work with business teams to manage IT projects, promote and adopt IT and security best practices.

This position will assist in the design, testing and implementation of information technology systems, the management of GSuite, monitoring of live production environments and adherence to legal, compliance and regulatory requirements.

The IT Analyst will investigate solutions, current and new, for the organization to improve business processes and workflow.

This position requires occasional travel to our Helpdesk Office located in Mississauga and our Head Office in Toronto.

Accountabilities & Deliverables:

Monitor companywide information technology, network and computer systems to ensure delivery of timely and effective lT services
Oversee service level agreements with service providers, troubleshoot and resolve incidents and escalations
Ensure security of data and network access across the organization
Assist with the planning and execution of project work and tasks
Work with external contractors and service desk to resolve issues
Manage user access levels
Assist with the creation of IT related policies and procedures and ensure compliance with them
Research new technologies to determine their potential uses in the organization and recommend solutions when necessary
Maintain uptodate knowledge of technology trends, industry standards, and best practices informing decisionmaking processes and strategies

Who You Are:

3+ years of experience working in technical roles such as system administrator, helpdesk and technical support preferably in the education sector or nonprofit environment
Undergraduate in IT related field or equivalent experience
Strong leadership, communication, and stakeholder management skills
Able to work with teams across multiple time zones
Project management, ITIL, and/or change management certifications are preferred
Excellent problemsolving and analytical skills
Able to educate nontechnical audience
Strong GSuite Administrator console experience is a must
Working knowledge of network security and Google Workspace
Previous testing and evaluation experience with new technologies
Ability to analyze IT requirements and provide recommendations
Experience developing and managing projects such as upgrades
Strong analytical skills
Oversee routine IT maintenance tasks and inventory management
Manage changing and competing priority service requests
Flexible to work evenings and weekends when required

***
NPower Canada is an Equal Opportunity Employer

Background Check Notification

All offers of employment are conditional upon the successful completion of a background check; which includes professional and criminal checks.

**NPower Canada operates within a hybrid work setting that includes working at the assigned NPower Canada office and working remotely from home depending on project, position, or role requirements