Intake Coordinator - Toronto, Canada - Lifemark Health Group

Lifemark Health Group

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Intake Coordinator - Customer Contact Centre

Location:
Remote-based office within Ontario, Canada

Status:
Permanent full time

Schedule:
The Customer Contact Centre is open between 8am-9pm EST Monday-Friday; 8 hour daily shifts will vary throughout the week during this timeframe

The
Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers.

As a member of the Customer Contact Centre team, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services.

The ability to interact with staff, patients and customers/adjusters in a fast paced environment, with a high level of professionalism and confidentiality is crucial to this role.

The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful and efficient.

Expert level written, verbal communication and interpersonal skills are required as well as a strong decision making ability and attention to detail.

This person must be exceptionally well organized, flexible and enjoy the challenges of supporting a variety of key customers.

Core Responsibilities:

Act as the initial point of contact for client companies
Accept and record new referrals within our client intake system
Verify information and coordinate assessment times with our network of clinics
Call clients & clinics and book appointments via the internal booking system
Other responsibilities will include inputting and updating referral data and treatment plan statuses in the database, as well as providing support and assistance with monthly referral tracking reports and quarterly outcome reports.
Have 2+ years of previous customer service/administrative experience
Post-Secondary education is an asset
Possess advanced written and verbal communication skills with a strict attention to detail.
Possess strong interpersonal skills to maintain customer relationships with client companies and patients
Have the ability to prioritize under pressure
Possess strong computer skills, specifically in MS Word, Excel and aptitude for database software
Possess exceptional organizational skills, work independently, take initiative and have a strong work ethic
French/English fluency at a professional level is considered to be a very strong asset