Part Time Customer Service Representative - Toronto, Canada - The Second City

The Second City

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

CUSTOMER SERVICE REPRESENTATIVE (Toronto)
SALARY - $17 CAD/hour
START DATE - 06/19/2023

About the Second City

Sales Duties

Sell, refund, and exchange tickets over the phone and in person, and answer any questions about show programming

Register students (and employees or volunteers) over the phone, in person, and assist online customers, and answer questions over the phone regarding Training Centre curriculum
Selling gift cards in person (over the phone can mostly be handled via website)
Cold-calling prospective customers & re-connecting with past customers for re-sell opportunities.
Covering Reception duties and answering questions over the phone and in person
Booking dining reservations

Collection of accurate data with the intention of feeding leads into the pipeline
Assist Group Sales by booking groups of 15 or less
Perform first round of vetting for Second City Works clients

Administrative Duties

Manage and book ticketing lists provided by managers.
Manage hotel voucher programs
Selling merch during the day
Box office administrative assistance including internal ticket requests, night manager sheets, etc.
Qualifying Orders

Report any customer service issues and/or student HR/harassment claims to appropriate management

Have flexible availability (including nights and weekends)
Strong communication skills - written and verbally

Be comfortable with cold-calling and working in a sales-quota environment
Be comfortable in fast and slow-paced working conditions
Have basic CRM knowledge, SalesForce preferred

The Second City is an open, inclusive workplace and welcomes applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity and points of view.

We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our community.

The Second City follows CDC guidelines and recommendations regarding safety measures to navigate the Covid-19 pandemic. To work at The Second City you must show proof of being fully vaccinated against SARS-CoV-2. Applicants with medical or religious exemptions will be considered.