Customer Care Representative - Brampton, Canada - Speedy Transport Group Inc.

Speedy Transport Group Inc.

Verified Company

Brampton, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Speedy Transport Group Inc. started small and grew fast. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada's premier carriers. Today, we operate sophisticated transport services from terminals along the Windsor-Quebec City 401 corridor, with a fleet of over 450 owner-operators, and 500+ employees operating out of seven main terminals. With construction on an additional three sites currently underway.
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What Speedy Transport Has to Offer_

Yearly salary increases based on performance
Bonus pay and paid time off
RRSP Match
Extended health, dental, and vision care
Life and disability insurance
Onsite parking.

Position Summary:

We are seeking an energetic and outgoing individual for the position of a Customer Care Representative at our Brampton terminal.

Hours:
Monday to Friday Day Shift

Duties & Responsibilities:

Carry out administrative activities associated with manifesting for various loads.
Establish work priorities, processing shipments to brokers, and ensures deadlines are met.
Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns.
Research and follow up on customer problems and respond to questions.
Obtain information from the customer to perform a requested task.
Tracing and producing P.O.D.'s for customers.
Calling customers to confirm delivery on unsigned bills.
Answering customer pickup calls.

Qualifications

Knowledge of Customs paperwork considered an asset.
Previous experience within the transportation industry preferred.
Must be proficient with Microsoft Office.
Ability to work and learn in fastpaced environment.
Ability to work effectively, efficiently, and courteously with other staff.
Ability to prioritize and organize work effectively to accommodate a highvolume environment in order to meet deadlines.