- Manage third-party clinics, including handling invoices, contracts, and inquiries.
- Assist with Financial Assistance processes, such as uploading receipts and completing cheque requisitions.
- Handle scheduling inquiries and process manual copay receipts.
- Generate appointment reminders and confirm insurance coverage.
- Participate in data cleanup projects and analyze new patient enrolments.
- Support document forwarding and tracking of post-injection reports (PIRs).
- Monitor the e-fax mailbox, assist with meeting minutes, and participate in regulatory reporting processes.
- Report adverse events and product complaints to the pharmacovigilance team.
- Adhere to company policies and procedures while maintaining client confidentiality.
- Complete various administrative tasks to assist the team.
- College diploma in administration or equivalent experience.
- Proficiency in verbal and written communication in English and French.
- Basic knowledge of patient support programs and drug reimbursement.
- Call center or customer service background is advantageous.
- Strong computer skills including Excel, Word, Outlook, Adobe Acrobat, CRM database entry, and more.
- Ability to work independently or within a team with strong organization and attention to detail.
- Good time management, multitasking abilities, and adherence to deadlines.
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Administrative Assistant - Markham, Canada - Bayshore HealthCare
Description
Job Description
About the Role
As part of a team managing a Patient Support Program (PSP) for People Who could Benefit from PrEP (PWBP), the Administrative Assistant provides support to the program team while handling inquiries related to patients, pharmacies, insurance, and physicians.
This position is remote and is open to candidates residing in various Canadian provinces and territories.
A Day in the Life
Job Qualification
What You Bring to the Team
![North American Development Group ("NADG")](https://cdn-dynamic.talent.com/ajax/img/get-logo.php?empcode=appcast-all-the-top-clicks-cad&empname=North American Development Group ("NADG")&v=024){kind=logo}
