Business Development Coordinator - London, Canada - AutoCanada Inc.
Description
Business Development Coordinator
London Honda,
London, Ontario
London Honda is looking for a high-energy and versatile
Business Development Coordinator:
Service customer care agent
to join our team You will be responsible for managing long-term client loyalty to the dealership via the service office. We are looking for someone who is adaptable, consistent and loves working with people in a public setting.First impressions are a driving force in business and therefore, your demeanor, knowledge, and helpfulness are extremely influential when representing London Honda to the public.
What We Offer
- $20/Hour + Monthly performance driven bonuses
- The usual vacation, health, and dental benefits
- Hours: Monday to Friday between hours of 8am to 5:30pm or 12pm to 8pm. Rotating Saturdays from 8am to 4pm (Shifts range from hours )
- Ongoing training and support to ensure you are being set up for success.
- We promote within There are endless opportunities to further your career within
London Honda*: - Life Insurance
- Employee Vehicle Purchase Plan
- Employee and Family Assistance Program
Your Key Responsibilities
- Research required information using available resources.
- Develop and retain sales opportunities.
- Make outgoing calls (existing customers only) related to various campaigns and achieve specific goals.
- Manage and resolve customer complaints, with support by management.
- Provide customers with product and service information.
- Enter new customer information using our internal systems (CDK, Honda E-Biz and Xtime).
- Update existing customer information using our internal systems (CDK, Honda E-Biz and Xtime).
- Process orders and cash out clients when needed.
- Identify and escalate priority issues.
- Route calls to appropriate departments.
- Follow up customer calls where necessary.
- Complete additional administrative duties assigned by management.
Your Capabilities and Credentials
- Completion of a High School Diploma or equivalent is required.
- Previous experience dealing with customers is an asset but not required.
- Must be able to commit to evening shifts
- Sales experience is an asset but not required.
- Intermediate level computer skills in MS Office products including Outlook, Skype Business, Excel, Word, and other programs.
- Ability to work independently as well as be part of a team.
- Detail oriented, selfmotivated, and resourceful.
- Excellent verbal, listening and written communication skills are required to interact with clients.
- Strong organizational and time management skills, handling multiple priorities, performing a variety of tasks, and meeting required deadlines.
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