Jira Administrator - Toronto, Canada - reSolved

reSolved

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Jira Administrator

One-Year Contract with possibility for a permanent role - Canada preferred (Remote)

About reSolved

We partner with organizations that do good, so they can be better. Because we believe there is always a better way. Our clients have a clear purpose and vision. They are the leaders, innovators, allies, and dynamos solving society's complex challenges and making the world a better place. reSolved is the silent partner that helps purpose-driven organizations succeed. We empower our clients to deliver greater impact now and into the future, by making their technology work for them and bringing their people, processes, and meaningful results into focus. We give our clients the tools and knowledge to do what they do, better and more efficiently. Our team has implemented best-in-class technologies for some of the largest, high profile philanthropic organizations, multinational corporations, government agencies, and research institutions, bringing decades of deep knowledge and expertise to help them create lasting change in 100 countries using solutions in 12 languages throughout the United States, Europe, Asia, and Canada.

We have people in Canada, the US, India, and Europe.

If you love solving problems and you thrive in diverse teams and developing solutions to complex challenges, this is a great role for you You can learn more about our culture, values, and clients here.

What will your day look like

Responsibilities

Design, create and support custom JIRA workflows, fields, queries, projects, dashboards, permissions, notification schemes and reports.
Contribute to the practice knowledge building efforts and act as the Jira Administrator and train others to act as back up.
Gather requirements for business processes and determine ways to optimize/improve Jira setup and workflows, as well as identify where functionality can/cannot meet user requests.
Determine and recommend efficiencies to eliminate unnecessary work efforts, reduce complexity and administrative burden. Drive innovation on how work is performed using Jira.
Identifying where JIRA functionality cannot meet requirements.
Advice on the feasibility of the issuesolving or requested improvements and changes.
Create documentation of the delivered solution and SOPs (standard operating procedures).
Design User Access Management for Jira for various level of users across groups to ensure compliance, and maintain best practices, configure, test and rollout.
Provide formal and informal training to Jira users.
Align Jira with PMO (Project Management Office) Agile processes and standards.
Work closely with the PMO to support project planning, issue logging, and content collaboration with external users across Jira, Confluence, and addons, plugins, and extensions.
Develop metrics, dashboards, and advanced filters in Jira to provide endusers and business leadership with meaningful operational/performance metrics and status reports.
Using Jira REST APIs, develop oneoff solutions for integrations with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes.
Create standardized Jira projects settings and schemes, as well as complex workflows and automation.

What you bring

5+ years experience as a Jira Administrator
Experience administering Jira / Confluence environments
Experience designing and implementing security in Jira and Confluence to support internal and external users engaging in Agile project planning and collaboration
Experience in meeting project planning and portfolio management needs using Jira reporting, Roadmaps, Plans, BigPicture, and other tools
Solid understanding of Agile principles and project management methodologies
Understanding of SaaS and technology consulting preferred
Experience in multiple Agile environments such as SAFe, Scrum and Kanban a plus.
Understanding of the verticals in which we work preferred
Ability to write custom JQL (Jira Query Language)