Service Repairs Advisor - Mississauga, Canada - Total Power

Total Power

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Repairs Advisor - Mississauga

Mississauga, ON_

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Service Repairs Advisor

We Offer

100% Employer Paid Medical and Dental Benefits
Employer RRSP Matching Program
Annual Health/Wellness Spending Accounts
Professional Growth & Development

What You'll Do - The Role (Responsibilities)

Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts
Timely and accurate estimating and quotations
Assist with smooth and accurate project administration
Regularly and accurately populate the company's business tracking tools
Develop and maintain a customer and prospect list
Provide budgets and forecasts as requested
Quotation follow up and track success rates
Work with subcontractors to provide repair total estimation information to customers where required
Request and coordinate repair parts pricing and availability with the Total Power Parts Department
Identify new service contract proposals
Follow up on all quotations to gain customer approval to achieve annual sales targets
Work with existing Contract Customers where it is required to provide Customer service and support to ensure that their Total Power experience meets or exceeds their expectations
Meet and exceed Repair Sales Targets
Contribute to the growth of contract sales targets
Contribute to maintain and grow contract renewal rate targets
Open repair work orders where required
Followup on all submitted repair quotes within 48 hours
Provide purchase orders to subcontractors
Work with technicians on unit down service calls to properly inform customer of situation. Followup with customer until technicians return to site for repairs, keeping them informed of status of parts, timeframe, and costs
You are part of a team striving to "Provide the Best Customer Service in the Industry"
Work with others in the Service and Service Sales department to ensure the right service is supplied, at the right time and that the necessary information is provided to the technician and customer
Ensure that all employees work together as a team and communicate in such a way that will avoid problems and disputes, always putting the customer (external and internal) first
Assist the Company in developing stronger relationships with our customers and suppliers
Provide new ideas from revenue growth that the Company's customer would value
Participate in weekly Service Sale Department meetings to discuss opportunities and issues
Other tasks and responsibilities as may be required from time to time

Service Product Responsibilities

Included items:
(Non-Warranty Repairs)

ALL SERVICE REPAIR Estimates

What You Need (Requirements)

University/College education or equivalent experience
Minimum 3 years of Sales Experience in similar industry preferred
Valid Driver's License in good Standing and a reliable personal vehicle required
Excellent computer skills
Excellent Customer Service skills. Deliver on our Customer Service Promise to 'Make each Customer Experience Extraordinary' by upholding our Pillars and Values and following our Company Communication Charter
Maintain a wellorganized and clean work area
Mechanical or Electrical aptitude and/ or knowledge of combustion engines an asset
Follow all Company Health and Safety Policies and Guidelines and Privacy Policies
Ability to build and maintain lasting relationships with corporate departments and key business partners
Good organizational, time management and prioritizing skills
Strong problem identification and resolution skills
In the case of a power outage or declared State of Emergency by any level of Government, be available for work
Present a professional image to the Company's customers and suppliers maintaining the highest ethical standard of conduct

Working Conditions

Travel may be required
Ability to attend and conduct presentations
Manual dexterity required to use desktop computer and peripherals
This is an OT exempt position. However, there will be times when additional hours will be required to meet customer requirements
Lifting or moving u to 30lbs may be required

A little bit about Us

Our growth:
As Canada's 1st Choice for PowerGen, we've been growing quickly and aim to keep doing so - if you want to be part of our success story, join our family, and grow with us

Our culture:
Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED

Only those selected for an interview will be contacted.
No Agencies please.