Communications Officer, Special Constable Unit - Ottawa, Canada - City of Ottawa

City of Ottawa

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 7603

Department:
Transit Services Dept.

Service:
Safety, Regulatory, Trng & Dev Service

Branch:
Special Constable Branch

Employment Type:
Multiple Full-time permanent & Multiple Full-time temporary
Work Hours: 40.00 /hours per week

Affiliation:
CUPE 5500

Salary Information:
$63, $75,194.08 annually (2023 rates of pay)

Location:
Transit Service, 1500 St.
Laurent

City:
Ottawa, ON

Job Category:
Special Constables

Application Close: 03/05/2023

JOB SUMMARY:

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations.

The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.

You are responsible to answer calls for service from the public, OC Transpo resources and emergency services relating to safety, security and law enforcement issues, and facilitate the response of internal/external resources.

In accordance with prescribed deployment plans, policies and procedures, you initiate contact with City emergency services such as Fire, Police, and Paramedics.

You provide support to responding units through situational awareness, coordination and communication.

You monitor Unit equipment including telephones, emergency phones, alarm systems and radios, and perform digital search and investigation using CCTV cameras; administer faregate control and issue severity notifications during faregate failures and ticket vending machine malfunctions.

EDUCATION AND EXPERIENCE:

Completion of 2 year community college public safety-related diploma or certificate (Police/Fire/Paramedic/Communications)

Minimum 2 years of experience in a transit, emergency services, or a call-centre environment, using computer, communication and CCVR technology.

CERTIFICATIONS AND LICENCES:

Current First Aid, CPR and AED Instructor certificate

KNOWLEDGE:

Understanding of the role of the Special Constables role, the mission, vision and values and how the job fits with the overall direction of the organization
Working knowledge of the Criminal Code of Canada, related Federal and Provincial Statutes, and the Transit bylaw
Some knowledge of City/Branch/Division policies and procedures affecting Transit Special Constable Services Operations and Communications role including standard operating procedures and emergency standing orders and control centre procedures.
Some knowledge of radio communications protocol, and emergency response techniques
Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES:

Selfmotivated, and able to work independently, with mínimal direction, and collaboratively with peers and managers as part of a team
Capable of dealing with difficult or confrontational behaviours
Able to work well under pressure
Able to set/adapt priorities based on a sense of urgency and importance
Possess effective listening skills
Able to communicate clearly and professionally and to ensure the accuracy of information received and conveyed
Possess strong data entry and keyboarding skills.
Possess computer literacy in MS Office Suite in a Windows environment, including use of Ozone and the Internet
Able to use portable corporate communications technologies, such as 2way radio, etc.
Able to exercise sound judgement and to make authoritative decisions during emergencies, distress or stressful situations, where time may not permit soliciting advice from more senior staff
Possess analytical and problem solving skills
Possess strong conflict/dispute/crisis resolution skills
Able to demonstrate sensitivity to the needs of all people and cultures
Possess excellent interpersonal, and report writing skills
Possess a work record of good attendance/job performance
Possess discretion and integrity in safeguarding confidential information
Able to think analytically, and concentrate/focus on detail
Able to work in a fastpaced, often stressful work environment
Able to be respectful, to relate to Transit customers, coworkers and the general public, and to work in a nonconfrontational manner
Possess cultural awareness, value diversity and be sensitive to others
Able to display tact and diplomacy
Able to work unplanned overtime and work the full range of scheduled shift work.

WHAT YOU NEED TO KNOW

Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
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