Csr / Showroom Consultant - Aldergrove, Canada - FloForm Countertops

FloForm Countertops

Verified Company

Aldergrove, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

With 16 branches and 5 manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year.

Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

Required immediately, our Local Abbotsford Branch is seeking a full-time Customer Service Representative to join the team

Desired Skills & Experience:

High School Diploma with 12 years customer service experience
Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
Ability to solve problems as they arise
Valid Driver's License and clean criminal record
Strong organizational skills, with attention to detail
Ability to handle challenging situations with diplomacy and respect
Demonstrated knowledge of hand woodworking tools and the operation of power tools such as table saw, chop saw etc. considered an asset
Possess a good understanding of measurements & fractions along with basic mathematical skills a plus
Excellent verbal and written communication skills

Duties and Responsibilities:

Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
Processes orders and accepts payment from customers made over the telephone or in person
Inputs orders/quotes into the computer system and confirms availability of product
Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
Assists customer in the selection of product
Maintains customer service records
Establishes proactive communication with customers to ensure understanding of product ordered
Handles quality and service issues to develop/maintain customer loyalty
Ensures orders are priced accurately and invoices are issued promptly
Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
Keeps the showroom clean and sets up displays as needed
Other duties as assigned
Competitive wages
Medical and dental benefits
Paid sick time
RRSP

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: "To consistently provide our customers the best countertop purchasing experience available.

"

Should this opportunity be of interest to you, contact us today

TOLL FREE or submit a resume.

We look forward to meeting you
**We are an Equal Opportunity Employer.