Bdc - Assistant Manager - Surrey, Canada - The Jim Pattison Auto Group
Description
The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share.
The Jim Pattison Auto Group's relentless commitment to customer satisfaction has allowed us to grow into one of Canada's largest companies.
The Jim Pattison Auto Group has a new opportunity for an Assistant BDC Manager to join our centralized BDC team
Reporting to the Director - Customer Communications & Digital Innovation, you will be passionate about providing an exceptional customer experience for our internet clients.
As the Assistant BDC Manager, you must be self-motivated, high-energy, dynamic and results-oriented with a proven track record of sales and excellence in customer satisfaction.
You will be responsible for leading and directing the centralized internet team.Our Assistant Manager is responsible for offering a consultative, customer-focused approach to vehicle sales by performing the following duties:
- Following up on all internet leads.
- Responsible for staff scheduling and vacation approvals.
- Meeting individual and department goals
- Promoting new business and contributing to the company's customer base by sourcing new customers.
- Providing a superior experience and exceeding customer expectations.
- Demonstrating high levels of product knowledge and keeping up to date with trainings.
- Setting monthly productivity goals and implementation procedures.
Education and Experience:
- Previous customer service experience is an asset.
- High school diploma or equivalent required.
Technical Skills:
- Advanced proficiency in Microsoft Office Suite.
- Driver's license in good standing and clean driver's abstract required.
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