Product Manager - Mississauga, Canada - Fleetoptics Inc

Fleetoptics Inc

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Title:
Product Manager - Integrations and CX

Reports To:
Senior Director, Product Development and ESG

Location:
Mississauga, Ontario (3x per week / minimum 4x for onboarding)

Department:
Product Dev and Onboarding

Status:
Full-time, Permanent

About FleetOptics:

Ranked as one of Canada's Top Growing Companies for four consecutive years1, FleetOptics is a leading Canadian provider of final mile delivery in urban centres by providing timely service with a people-centered approach and innovative technology.

The Globe and Mail's Report on Business
Canada's Top Growing Companies 2019, 2020, 2021, 2022_
2024 Canadian Business Excellence Award for Private Businesses_

Position Summary:

As a Product Manager - Integrations and CX, you will play a crucial role in driving the integration strategy and execution for our clients and products, with a keen focus on optimizing the overall customer experience.

You will be responsible for managing the full client onboarding activities including all account openings/maintenance and technical integrations.

To be successful in this position, you will need to understand the customer needs, be able to define the integration requirements, and more importantly collaborate with cross-functional teams to deliver seamless integration solutions that enhance our technology offerings and delight our customers.

Duties and Responsibilities:

Integration: Deliver a comprehensive integration plan aligned with senior leadership business goals and customer needs.
Requirements Gathering: Collaborate with internal stakeholders, customers, and partners to gather integration requirements and prioritize integration opportunities in clear documentation.
Product Roadmap: Maintain the product integration roadmap, outlining key milestones and deliverables to support business objectives.
Crossfunctional Collaboration: Work closely with sales, marketing, operations, finance and IT to ensure successful client integration implementation.
Sales and

Marketing Support:

Partner with sales and marketing teams to develop collateral, presentations, and sales enablement materials highlighting the value proposition of integrated solutions.

Support sales efforts through customer meetings, demos, and presentations.

Product Development Work: Under the direction of team leader: develop integration requirements, prioritize features, and ensure alignment with overall product strategy and roadmap.
Pricing: Work with pricing and finance teams to ensure pricing is always accurate in the system for client rating software and appropriately priced for new product offerings.
Customer Experience Optimization: Continuously monitor and analyze customer feedback, usage data, and market trends to identify opportunities for enhancing the customer experience through seamless integrations and product improvements.
Technical Expertise: Leverage your technical background to understand complex integration scenarios and provide guidance on technical feasibility and implementation best practices for API and webhook integrations.
Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the success and impact of integration initiatives, and regularly report on progress to stakeholders.

What you bring to the role:

Bachelor's degree in computer science, Engineering, Business, or related field; MBA or advanced degree preferred.
Proven experience in managing product integrations and enhancing consumer experience, with a strong ability to collaborate across crossfunctional teams and deliver innovative solutions.
Minimum 3 years of experience in sales or account management, with a focus on integrations, technology, and customer experience.
Minimum of 2 years leading client projects and building products to suit clients' needs.
Exceptional work ethic willingness to be hands on to ensure all elements of the project is delivered.
Analytical mindset with the ability to translate data insights into actionable recommendations.
Resultsoriented with a passion for innovation, ESG, and continuous improvement.
Excellent time management and organizational skills
Strong computer literacy required, particularly Microsoft Office/Excel/ Miro/ Clickup/ Figma

Why FleetOptics?

A culture that is customer and people first, where you are provided the opportunity to convert your ideas into successful innovations
An opportunity to learn, grow and thrive in a fastpaced environment
A diverse and inclusive work environment where your voice matters
Competitive salary and vacation benefits
Life insurance, disability, health spending account
Companymatched retirement savings plan
Annual performance bonus