Gaming Attendant - Chilliwack, Canada - Elements Casino Chilliwack

Description

• Acting as a frontline guest service liaison, answering questions, assisting with orientation of games and the facilityworking to create a positive gaming experience for all of our guests
• Assisting in creating awareness of and excitement for ongoing and upcoming Casino promotions
• Seeking out and addressing guest needs and machine problems
• Clearing bill and ticket jams and checking game and voucher histories to maintain game integrity
• Answering questions and solving disputes
• Providing prompt and courteous service to ensure our guests have an enjoyable gaming experience
• Keeping control over assigned keys and PTM card and ensuring that they are returned to the key cabinet at the end of the shift
• Working in compliance with internal controls, company policies and procedures and BCLC/GPEB policies and procedures and escalating to the appropriate level as necessary
• Acquiring and maintaining a strong knowledge of all Slot operations policies and procedures
• Participating in a professional, constructive and supportive environment for all team members with attention to open communication
• Preserving Casino and guest confidentiality while at work and away from work
• Adhering to all company policies
• Performing other duties as assigned

• A Positive "can do" attitude
• Understanding of yourself and others when communicating with team members and guests
• Strong oral and written communication skills
• Manual dexterity, technical aptitude and trouble shooting ability
• Ability to exceed internal and external guest expectations through leading by example and by providing timely, effective and service oriented support;
• Ability to handle multiple tasks at one time
• Must be able to work well under pressure in a fast paced and busy environment
• Minimum 1 year customer service experience
• Ability to work independently and as part of a team
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experience to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• Serving it Right Certification
• The ability to successfully obtain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB).

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overtime
• Weekend availability

• Overtime

• Tips

• Chilliwack, BC: reliably commute or plan to relocate before starting work (required)

• Are you over 19 years of age?
• Are you legally entitled to work in Canada?
• Our hours of operation are 9am1am Sun-Thurs and 9am2am Fri/Sat. Do you have any restrictions in your availability?
• Are you comfortable starting as parttime?
• How many shifts a week are you looking to work?
• Why do you want to join our team?
• Why do you love people?