Team Manager - Vancouver, Canada - Tiffany & Co
Description
Position:
Overview
The Team Manager will support the Director in leading and developing sales, operations, and security teams to meet and exceed sales targets and elevate the Tiffany store experience.
A dynamic, attentive, and inspiring leader, they mentor the team and act as a Guest Experience Manager, ensuring unsurpassed client service.
Key Accountabilities
Sales
Deepen the relationship with our clients to achieve and exceed sales target, product category sales targets, and relevant KPIs.
- Manage and motivate the team to consistently achieve or exceed store sales target.
- Drive client development activities among individual team members to cultivate new and existing clients.
- Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
- Drive business through key product pillars and KPIs.
Service
Execute in all things with a client-centric approach.
Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:
- Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
- Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are delivered at all times.
- Optimize hospitality and store amenities to create unique experiences.
- Take action on TEI performance and client feedback to improve customer service.
Talent
Attract, hire, and retain top talent to cultivate a climate of high performance.
- Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
- Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent
- Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
- Leverage training and development offerings to effectively support growth and development to drive performance.
Operational Excellence
Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
- Ensure exceptional operational support to drive sales and service.
- Manage efficient back of the house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.
- Ensure compliance with all internal control procedures.
Required Qualifications
- Fluently bilingual in French and English
- Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience
- Proven track record in sales generation, managing the achievement of sales results.
- Flexibility to work nontraditional hours, including days, nights, weekends and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
- Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
Preferred Qualifications:
- A college/university degree.
- Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
More jobs from Tiffany & Co
-
Leader nuit F/H
Mississauga, ON, Canada - 2 weeks ago
-
Client Advisor, Full-time, Square One Holt Renfrew
Mississauga, Canada - 1 week ago
-
Executive Assistant, Toronto
Toronto, Canada - 3 weeks ago
-
Loss Prevention Professional, Full-time, Bloor
Toronto, Canada - 2 weeks ago
-
Seasonal Sales Support
Vancouver, Canada - 1 week ago
-
Store Director, Montréal, Royalmount
Montreal, Canada - 3 weeks ago