Change Integration Specialist - Waterloo, Canada - Sun Life

Sun Life

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Change Integration Specialist reporting to the Business Integration Manager, helps integrate internal business partners into products and services offered by Canadian Document Services (CDS).

They manage multiple initiatives from concept through to launch and partner with multiple stakeholders throughout the project life cycle.

Responsible for creating efficient processes, establishing standards based on company policies, industry/best practices, and government regulations, while ensuring process consistency.

Specialists provide support and feedback to the Business Integration Manager, Director, team and our Business Partners.

Preferred skills

Excellent analytical skills (planning, quantitative skills, attention to detail and quality standards)
Exceptional research skills including ability to interview business resources to support process design (structuring, conducting, and probing)
Selfstarter with the ability to work independently on tasks, prioritize and work effectively to meet deadlines
Demonstrated creative problem solving and critical thinking skills with the ability to facilitate and collaborate to drive decision making to closure
Results driven and goal oriented with a strong sense of ownership and accountability
Can identify and solve problems independently and collaboratively
Excellent written and verbal communication skills
Ability to build and maintain strong working relationships with internal business partners
Ability to source and interpret regulatory requirements and related industry standards

Responsibilities

Collaborate with business partners and vendors supporting product/service changes or new implementations
Provide analysis, measurements, and estimates for business partners and Canadian Document Services leaders
Adhere to defined schedules and predefined implementation model
Develop business processes, practices and tools, and facilitate implementations with business teams.
Accountable for the measuring of process performance by gathering and analyzing data
Provide guidance and assist in operationalizing new business areas & services within CDS and/or 3rd party vendors
Maintain Business Records (Databases & Documentation)
Support RFP processes and any other market research & analysis
Identify and drive continuous improvements to improve efficiencies
Develop and maintain strong partnerships with existing/new business areas and ensure consistency and clear communications with all internal and external business partners

Qualifications

Bachelor's degree or diploma in Business Administration, Technology or a related field or equivalent experience
3 to 5 years Business Analysis and/or Change Management experience
Experience in process mapping and workflow charting
Experience with project management methodology (both waterfall & agile)
Proficiency with Microsoft tools, including PowerPoint and Excel
Proficiency with both OneNote and SharePoint
Technical writing experience
Six Sigma or Lean Management experience would be an asset
Previous eSignature experience would be an asset
Previous experience with print related activities would be an asset
Business Analyst Certification would be an asset

What's in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
A caring, supportive, and inclusive culture
A collaborative and interactive team environment
Being part of our journey in developing the next greatest digital experience
Flexible Benefits from the day you join to meet the needs of you and your family.
Wellness programs that support the three pillars of your health mental, physical, and financial

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

53,800/ ,400/87 400

Job Category:

Business Analysis - Process

Posting End Date:

28/04/2024