Fraud Agent - Québec, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Québec, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Fraud Agent

En quoi consiste l'opportunité d'emploi ?

Quelles seront vos tâches ?

Effectuer les appels sortants pour la vérification des dossiers reçus.
Enregistrer et envoyer tous les fichiers suspects au Service Central des Enquêtes

De quoi avez-vous besoin pour réussir ?

Exigences

Un minimum de 12 mois de service à la clientèle, de préférence dans un environnement lié à la fraude.
Capacité à prendre une charge de travail et de travailler sous pression, en priorisant plusieurs tâches simultanément tout en vous engagent à offrir une expérience client horspair.
Compétences en communication interpersonnelle et en résolution de problèmes ;

- Être Bilingue en Français et en Anglais, le titulaire de ce poste doit parler couramment l'anglais afin de servir la clientèle anglophone de la collectivité

Horaire de lundi à samedi de 8h à 20h

Les avantages pour vous

Nous nous efforçons de relever le défi d'être notre meilleur, pensons autrement pour poursuivre notre croissance, et collaborons afin d'offrir des conseils fiables qui contribueront à la réussite des clients et à la prospérité des collectivités.

Nous nous soucions du bien-être de chacun (e) et nous sommes déterminés à réaliser notre plein potentiel, à favoriser l'essor des collectivités et à contribuer à la réussite de tous.

- _____________

English_

What is the opportunity?

What will you do?

Review NDB alerts and update notifications accordingly
Record and refer all suspicious files to CIS for review

What you need to succeed?
**Must

- have**:

At least 12 months experience in client service or fraud related environment
Bilingual in French and English at a professional level in both languages, as this role requires fluency in French and English in order to serve our clients in the community with English speaking needs
Ability to handle with confidence a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience
Proven interpersonal communication and problem resolution skills
Able to work a set shift of 8:00am to 8:00pm Monday to Saturday

Nice-to-have:

Mortgage related Fraud experience
Citadel, Casper, Linx, EIM, Camps, IRIS, Synergy

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits
Exposure to strong mentorship and leadership examples
Ability to make a difference and lasting impact
Continued career advancement opportunities

Job Summary

Address:

MONTRÉAL, Quebec, Canada

City:

CAN-QC-MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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