Guest Service Agent - Cambridge, Canada - Travelodge Cambridge

Travelodge Cambridge

Verified Company

Cambridge, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Guest Service Representative is the guest's first point of contact with the Hotel. Each guest must have a consistently positive experience, this is ensured through welcoming and knowledgeable staff.

You will be responsible for ensuring we provide the highest level of guest service and that all standards are met and maintained.

Guest Service Representatives must have a passion for the role as well as a professional upbeat disposition.

Duties and Responsibilities:

Take, cancel and alter room reservations
Register arriving guests and assign rooms
Process guests' departures
Provide information on hotel facilities and services
Process group arrivals and departures
Calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Answer telephone and inperson inquiries and relay messages in a timely manner
Clerical duties (i.e. faxing, filing, photocopying)
Provide general information about Cambridge, Kitchener
Waterloo and surrounding areas as well as points of interest

Provide customer service through:

Always greeting guests in a friendly and professional manner
Anticipate and address guest's service needs
Listen to guest's complaints or concerns and resolve their issue in a timely manner
Engage with all guests as a unique individual and listen attentively to their requests
Maintain an inventory of vacancies, reservations and room assignments
Compile reservation information checking for accuracy and to identify any special requests
Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
Promote a healthy work culture and safe working environment
Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
Comply with all hotel Policies, Procedures and Code of Ethics
Keep work area neat and tidyUniform and personal appearance are kept clean and

professional and are in accordance with company policy's and standards

Performs any additional tasks which are assigned by management

Requirements:

Exceptional interpersonal, communication and time management skills
Ability to organize and manage workload
Must be an independent self starter
Ability to multitask in a fast paced environment
Written, spoken and reading proficiency in the English language
Good computer skills, specifically Microsoft Office Suite and use of the internet

Must be available for evening and morning weekend shifts throughout the year\
Additional languages are an asset

Experience in Guest Services an asset

Knowledge of the hotel industry and/or previous experience in a hotel environment an asset

College or University degree in Hospitality or related field and asset

Job Type:
Part-time

Part-time hours: 20-30 per week

Salary:
$16.00-$18.00 per hour

Schedule: