Customer Care Centre - Ottawa, Canada - Dilawri Automotive Group
Description
Work Location: 390 West Hunt Club - Hyundai on Hunt Club
Duties/Responsibilities:
The main responsibility is to help create business opportunities for all 10 dealerships through inbound and outbound calls.
- Work as a team to coordinate and set up appointments for customer service requirements.
- Update customer records with all interactions and customer transactions.
- Assist inbound customer needs while maintaining strict outbound targets.
- Answering all inbound calls in a timely and efficient manner.
- Working closely with teammates to ensure customer satisfaction and requests are met.
Job Requirements & Qualifications:
- Secondary School Diploma required.
- Ability to multitask and work under pressure.
- Ability to maintain a positive attitude with teammates.
Experience:
- Minimum 1 year experience working in a retail customer service or call center environment.
Schedule:
- 8 hour shift
- Monday to Friday
Compensation:
- $19/hr + bonus
Job Types:
Full-time, Permanent
Pay:
From $19.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Experience:
Customer Service: 1 year (required)
- Call Centre / Telephone: 1 year (preferred)
Work Location:
In person
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