Customer Service Representative - Dartmouth, Canada - Intact

Intact

Verified Company

Dartmouth, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer.

You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role
We're looking for
Customer Service Representatives,
Claims Management Services (CMS) to join our growing team

As a
Customer Service Representative, you will provide support for travel and credit card claims with the ability to act decisively and a high degree of autonomy.

This opportunity is a 15 month secondment/contract opportunity.

This role can be based out of our Mississauga ON, Moncton NB, Dartmouth NS or St. John's NL office and requires flexibility to work shifts between the working hours are 8-8pm EST M-F and Sat 9-5pm EST.

What you'll do here:

You are motivated, passionate and driven to succeed. You take ownership of your work to make a real difference. When you need to deliver, you stay focused on the outcome you want to achieve and ensure your final product is the best you can make it.
You have a strong customer focus as you deliver world class service by responding to all new claims and create a positive client experience by understanding and meeting the customers' needs.
You are open and informative in your communications. You understand different perspectives and cultures and are able to navigate through travel and credit card claims process with ease.
You enjoy pioneering new ways of working and don't mind being taken out of your comfort zone. You are resilient and have the ability to adapt in a rapidly evolving environment.
Your team is important to you contribute to your team's success by exceeding targets and being an active team player.
You love to learn and develop. You are passionate about insurance and continuing education.

What you bring to the table:

1 year experience in a call centre environment (in a queue) is preferred or previous customer service experience with a proven history of strong customer focus
Strong verbal and written communication skills,
Being bilingual in French & English is an asset
Insurance industry experience is beneficial
Degree/Diploma in a relevant field and/or professional qualification
Experience within a changing environment and a process improvement mindset
You are enthusiastic and excited to enroll and take the path towards completion of the CIP designation.

This posting expires 20/March/2023 at 11:59pm EST
LI-Hybrid

LI-MS1

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a temporary member of our team:

Inspiring leaders and colleagues who will lift you up and help you grow
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.