Digital Mail Services Administrator - Waterloo, Canada - Sun Life

Sun Life

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Location:
In-Office (Waterloo King)

The Digital Mail Services Administrator plays a key role in ensuring effective digital imaging, data lifting and key completion of documents by scanning and indexing documents correctly and efficiently.

In this role, you will ensure that physical mail which cannot be scanned is sorted and routed to appropriate business lines.

You will rotate between operating a scanner and performing data entry.

By reporting issues, gaps and opportunities to the Team Leader, you ensure that each document received is handled with caution and due diligence, and perform other duties as required.

What will you do?

As the last person to work with the physical document, ensure effective data lift and key completion by scanning each document correctly
Effectively sorting documents and streamline claims to the appropriate area, reducing potential rework
Prepping and scanning the documents in order to meet service level agreements between Canadian Document Services and the Health & Dental Claims area
Material handling, including the distribution of mail to scanner operators, document retrieval, and processing interdepartmental requests to retrieve efaxes from the Group Benefits Fax database
Match the efaxes to Service Requests generated by the Customer Care Centre, and route the attached efaxes to the Health & Dental Claims area
Ensure all documents received are handled safely and expedited to the appropriate departments in a timely manner
Handle eLearning modules and assignments accurately

What do you need to succeed?

Ability to maintain a high level of productivity, accuracy and attention to detail within structured supervisory guidelines
Computer literacy with an ability to learn various systems efficiently (MS Office Suite, Lotus Notes, Ultera, Citrix/Kofax)
Effective verbal and written communication skills in English (bilingualism is an asset)
Flexible, adaptable, with an ability to recognize opportunities to initiate change that will increase the department's efficiency.
Ability to work independently with minimum direction and frequent interruptions

Unique Work Attributes:

Must be able to obtain RCMP Reliability Security Clearance before a start date can be confirmed (includes fingerprinting).
As the role is inoffice, must be available to work Monday through Friday, from 7:30 AM to 3:30 PM and commute to the Waterloo King office.
The role involves tasks which are of a repetitive nature.

What's in it for you?

We're committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
We're honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work Canada
Time off giving you the flexibility to focus on the moments that matter. 15 days' vacation per year.
Wellness programs that support the three pillars of your health mental, physical, and financial.
Fluid workspaces where you can choose from a variety of workstations, offices and collaboration zones based on your daily needs.
Internal mobility is supported by leaders who are dedicated to fueling your professional growth.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

39,200/ ,000/49 000

Job Category:

Office Administration

Posting End Date:

01/03/2024