Summer IT Service Desk - Toronto, Canada - Aird & Berlis LLP
Description
Who We Are:
Aird & Berlis LLP is a prominent Canadian law firm located in the heart of Toronto's financial district, across from Union Station.
What We Believe In:
The firm is committed to ensuring that all members of the Aird & Berlis LLP community feel valued, respected and supported.
We are a dedicated group of diverse individuals who care about each other, the work we produce and the client service we provide.
We go to great lengths to foster a professional, supportive environment for all firm members so you can focus on the important things:client service, your career and your life.
What We Are Looking For:
Responsibilities:
- Updating and oversee the listing of the hardware asset inventory
- Assist with office setup and configuration of computer equipment
- Ensures the set up for all laptops and equipment for new hires is accurate and done in a timely manner
- Communicate information to service desk agents and end users in a clear, easy to understand manner, exercising patience and respect.
- When required, provide basic first level support to users
- Determine when to escalate calls to second level support without jeopardizing overall resolution timeline
- Ensure that users are being kept informed. Follow up with service desk agents regarding outstanding user issues, problems, escalations and provide update on resolution or changes in timelines.
- Assist with projects as required, including new equipment and software rollouts.
- Utilization of the firm's Service Desk System, ServiceNow, to record, monitor and update issues and requests while building the knowledge base.
- Coordinate of audio and visual equipment set up for Boardrooms.
- Produce the highest quality of work
- Accountable for all work assigned
- Takes initiative
- Confidential
Requirements:
- Recently completed or currently completing postsecondary education in Information Technology
- Previous Help Desk experience is an asset
- Previous experience working within a legal/professional services environment is preferred
- Ability to lift 40 pounds
- Handle time pressure and stress of multiple demands
- Ability to work in fast paced environment
Skills:
- Strong verbal and written communication
- Ability to problem solve
- Good judgement and decision making
- Creative thinking, positive attitude and ability to learn new functions quickly
- Strong interpersonal skills
- Organized
- Resourceful
- Detailed
Why You Should Apply:
- Opportunities for growth and on the job training and development
- Competitive compensation
- We pride ourselves on being a midsized firm with a family feel
- Active involvement in our community with opportunities to volunteer
- Mentor program
- Wellness programs
- Please note that we have suspended our vaccination policy at this time._
- Any offer of employment will be conditional upon a criminal background check._
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