Roll Up Door Technician - Beauharnois, Canada - ISS Facility Services

ISS Facility Services

Verified Company

Beauharnois, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Roll-Up Door Technician

Key Purpose
The **Roll

Up Door Technician** reports directly to the Site Operations Manager to ensure all facilities related equipment are maintained to the highest standards in the Hard Services line. Additionally, the Roll-Up Door Technician will partner with the Site Operations Supervisor to ensure collective success across all service lines (hard, soft, and operational) and embody the OneISS (one team) methodology of facility operations.

Core functions of this role involve solving noncomplex (single system) maintenance and repair of a building's shell, core, and equipment.

The purpose of this role is to maintain facilities for clients, customers, and staff in a safe operating condition; execute a best practice preventative and reactive maintenance program; and resolve immediate operational and/or building safety concerns.

Ultimate success in this role is around providing safe and reliable building systems that proactively and reactively support our client's business needs.

This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.

Success Criteria

Comply with safety rules, policies, and procedures
Perform work assignments in a team with other employees
Follow all company procedures, policies, and rules
Take direction and respond to supervision
Communicate with the lead, supervisor, coworkers, managers, and customers professionally
Support shift lead in completing punchlist items
Use proper personal protective equipment
Present a professional appearance and conduct
Understand customer service and satisfaction

Key Areas of Collaboration and Influence

A solid commitment to the guest experience
Always remember safety first
Build respectful relationships with all teammates and quests
Willingness to take directions from all levels of management
Coordinate activities with other internal departments
At minimum, 2 years of experience performing maintenance and repairs on overhead doors
Basic mechanical and plumbing skills including knowledge of the corresponding tools in these trades
Communication skills to translate basic technical information to those with and without a technical background
Work independently and as part of a team, requiring strong communication and interpersonal skills
Potentially work in noisy environments (with required PPE), stand for long periods of time, crawl, climb and work with equipment of various types
Must possess valid provincial driver's license. May be required to travel via car within a specific metropolitan region
Demonstrates professional and customer service aptitude
High school diploma or vocational or trade school/college
Basic computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems)
Prolonged periods walking or standing
Must be able to lift, carry, and place up to 50 pounds at a time
Must be able to work days, nights, weekends, and/or holidays as needed
Must be able to bend or stoop frequently
Must be able to work at heights on mobile or stationary work platforms
Must be able to operate powered industrial trucks

Key Accountabilities

Self-Performance (Hands
On Experience) of Primary Preventative (PM's) & Reactive Maintenance (RM's) work orders to consist of:Maintenance and Repair of roll up / overhead doors and dock levelers

Patch/Painting of walls
Door/Lock hardware repairs and installation (basic)
Installation and mounting of building fixtures (tv's, signs, etc.)
Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)
Safety Eyewash/Shower Inspections and Maintenance
Fire Extinguisher Inspections
Overhead Lighting Bulb installation
Roof inspections
Light Snow removal and walkway salting (cold weather regions)
Building Safety Inspections
HVAC system & water system filter replacements
Proactively mitigate slip, trip, fall hazards
Effective LOTO (lock out, tag out) compliance

Ensure all health and safety requirements are established and followed by on site staff and subcontractors
Use of CMMS system software for work order management (PC & Mobile based)
Follow 5S principles for organization/cleanliness of "Front of House" (client/customer spaces) and "Back of House" (equipment rooms, storage areas, tool cribs, etc.) on the property
Order supplies for PM's and RM's as needed. Ensure on site tool crib inventory is correctly managed to ensure SLA uptime is met
Complete detailed records of all work to be documented in the CMMS system
Escorts and directs site vendors as required
1st line of support to address escalations or emergencies
Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner

Physical Demands & Work Environment

While performing the duties of this job, the employee must be able to stand for long periods of time, walk, reach, climb, bend, stoop, kneel, crouch/craw