Remote- Inside Sales Representative- Canada - Brampton, Canada - CompuCom Systems, Inc.

CompuCom Systems, Inc.

Verified Company

Brampton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why Compucom? (Overview):
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.

To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We're looking for Sales Support III to join our team.

The Sales Support III( Inside Sales Representative) is responsible for supporting the Sales teams in assisting existing customers, developing and generating leads, communicating with customers, understanding their needs and advancing the sales process.

The Sales Support III will assist in the achievement of sales quotas and targets for large, complex customer accounts.

The Sales Support III works more independently on opportunities to grow the business and connects directly with executive levels of customer contacts.

This role reports into the Sr Manager Product Sales

Location:
Remote - Canada

What We Need & What You'll Do (Responsibilities):

Provides pre-sales support to Sales team by attending client meetings; assists Sales team to determine sales opportunities and provides technical and administrative product information
Acts as the primary daily point of contact for sales support with customers; monitors customer problems to ensure resolution as efficiently and effectively as possible
Assists the field Sales Team in increasing account revenues and gross margins; reviews accounts and suggests additional product sales
Works directly with customers for quoting, reporting and managing sales tracking tools
Works closely with Account Executives and customers to develop forecasting strategy, identify potential forecasting process improvements and obtain forecast signoff
Communicates activities to the field Sales Team including quotes, orders, and open issues to ensure the current status of customer accounts is maintained; responsible for all reporting on accounts and followup on all transactions
Assists the Sales team with Deal Registrations and manages the special bid pricing to maximize company profit margins and to offer the most competitive pricing
Coordinates with other departments including Service, Configuration, Distribution, and the field Sales team

to ensure a smooth flow of products and services to the customer

Provides postsale support to the customer, including but not limited to, RMAs, A/R, and any other customer satisfaction issues; serves as a liaison between customers and appropriate company departments to resolve customer questions and problems to ensure a smooth sales process and to enhance customer experience
Maintains knowledge of company products, services, and new technology available in order to compete effectively in the market; attends periodic sales and product training where applicable.

Who You Are (Qualifications):

Bachelors Degree and/or certification
Area of Study: Technical or businessoriented field
Years of Experience: 35 years of significant related work experience
Strong analytical and problemsolving experience working in sales operations, business analyst role, process improvement, and/or program/project management, preferably at a hightech or software company
Proven ability to work and interact in a fastpaced environment and solid level of comfort with multitasking
Strong analytical skills and attention to detail
Proven experience in developing, building and delivering quantitative metrics in a business context
Excellent analytical, reporting, data manipulation, dashboard creation and business intelligence skills
Must possess strong verbal and written communication skills, along with an excellent telephone manner

Our benefits include:

Health Insurance (Medical, Dental, Vision)
Basic Life/AD&D
Employee Assistance Program
Paid Holidays
Paid Time Off
401(k)
FSA/HSA Pre-Tax Benefits
Discounts
Life/Disability Plans