Customer Service Agent - Calgary, Canada - Southland Transportation

Southland Transportation

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Agent - On-It Regional Transit
SOUTHLAND is currently hiring Customer Service Agents for seasonal work between May 1- October 14, 2024. Shifts fall Saturday, Sunday and statutory holidays. Hours can vary depending on shift and location.

Knowledge and Skills Required

Good communicator fluency in reading, writing and speaking English
Ability to speak a second language preferred
Confident, pleasant and welcoming disposition
Previous experience in a customer facing / customer service position
Ability to operate an iPad and ticketing apps
Good problem solving skills
Ability to work on own initiative

Principal Duties and Responsibilities

Greet passengers arriving to depart for Banff
Check and scan tickets, sell tickets using iPad and app
Answer customer's questions about schedules, routes and timings
Reflect the company, the On-It Brand, Parks Canada and Bow Valley Transit in a positive light
Liaise with Supervisor, drivers and other CSA's to ensure a smooth and trouble free operation
Assist drivers with loading passengers and ensuring ontime departures
Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
Compile data on passenger numbers for each trip
Manage and log lost property items

Education and Experience