Attendant: Adoption Reception - Ottawa, Canada - Ottawa Humane Society

Ottawa Humane Society

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overall Purpose:

Under direction of the Supervisor: Customer Service, the Attendant: Adoption Reception is responsible for greeting and directing clients, assisting with operations of the Ottawa Humane Society (OHS) store and assisting with adoption of OHS animals.

Hours total 35.5 biweekly, shift length ranges from 5.5 hours to 9 hours.

Work Schedule

Week 1 :
Mon

12 PM to 6 PM, Sat 9 AM to 5 PM, Sun 9AM to 5 PM

Week 2 :
Mon - 12 PM to 6 PM, Tue

9:30 AM to 7 PM

Responsibilities:

Greet clients visiting the OHS and direct them as appropriate
Provide general information to OHS clients about adoption processes
Ensure all animals available for adoption are appropriately advertised on the OHS website
Provide information to OHS customers on good animal care practices
Process sales transactions
Provide adoption followup services and direct issues appropriately
Promote OHS goods for sale
Supervise and coordinate volunteers' activities while on shift
Answer telephone and triage phone calls
Accept and record inkind donations
Represent OHS in a professional manner
Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies and good animal care practices
Participate in supervision, evaluation and training sessions
Maintain the facility and equipment
Prepare accurate cash reports and other forms
Ensure appropriate fees are collected and accounted for
Attend staff meetings and other meetings as required
Provide training and orientation to new staff and volunteers as required
Be familiar and ensure compliance with all health and safety policies and procedures
May be required to supervise student placements
May be required to assume the responsibilities of

Customer Service Representative:
Adoptions

Participate in appropriate OHS committees
Contribute to ongoing evaluation of program objectives
Participate in the identification and achievement of OHS objectives
Maintain a comprehensive knowledge of social and environmental issues relating to animal health and welfare
May be required to participate in public relations and promotional activities

Qualifications:

A grade 12 graduation diploma
A minimum of 1 year of experience in customer service
Demonstrated excellent customer service, crisis management and conflict resolution skills
Ability to work in a fast paced and demanding environment and to work collaboratively in a team environment
Demonstrated ability to relate well to people from a wide variety of backgrounds
Chameleon and/or Raiser's Edge experience is an asset
Advanced verbal and written skills in English are required
Verbal skills in French are required

Essential Duties and Working Conditions:

Employees will be required to work evening, holiday and weekend shifts
Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to lifts and transfers of large animals.
Employees will be required to wear a uniform designated by the employer
Employment is conditional upon the ability to work around all species of animals safely
Employment is conditional upon maintaining confidentiality of OHS information

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes.

If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

Job Type:
Part-time

Part-time hours: 35.5 per week

Salary:
$19.89-$22.42 per hour

Benefits: