Practice Manager - Victoria, Canada - Queensway Veterinary Hospital

Queensway Veterinary Hospital

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You were made to save animals, we take care of the rest.

Founded in 1988, McKenzie Veterinary Services is a veterinary practice in Victoria, BC, that offers a friendly and supportive work environment.

We provide a full range of services for dogs, cats, birds, reptiles, rabbits, even the occasional goat At McKenzie, you're not just another employee.

You become an integral part of our community.

Not only are we a Cat Friendly Practice, but the majority of our support staff and all of our veterinarians are Fear Free Certified Professionals.

We are going that extra mile by actively working towards being both a Fear Free certified and AAHA certified clinic.

We take caring for our patients seriously.

Our team members also embody our core principles and values of personal growth through education, compassionate and comprehensive care, and respect for the range of approaches and opinions we are fortunate to have in a multi-veterinarian practice.

About The Role

Oversee smooth and efficient operations of the clinics
Recruit, train, and motivate staff
Handle HR issues when they arise, and escalate to the Operations Director if needed
Work with the Operations Director to create and execute the vision for the clinics
Help grow the clinics in both revenue and new clientele
Create action plans for the clinic and staff to maximize success
Prepare regular reports on a weekly basis
Previous experience as an outlet manager, preferably in the veterinary, retail, or healthcare industry(but not required)
You will oversee a large team, therefore exceptional people skills and proven leadership skills are a must
Experience with shifts, and drafting/managing schedules
Good management and leadership skills with the ability to set priorities, delegate, motivate and develop the hospital and team to become top performers in the community
You must be a client service professional, who puts the client first at all times
An experienced people manager, who has hired, trained and held people accountable for their performance
Developed emotional intelligence to be able to contain emotional situations around the clinic
Solid communication skills, both when dealing with clients and interpersonal relationships
Collaboration skills demonstrating a strong desire to build rapport and solid relationships with team members, clients and the community
Financial skills to understand the needs of the business and the importance of growing revenues and controlling expenses
Passion for what you do every day Enthusiasm, energy and a positive attitude are a must
The Clinic managers are the gatekeepers of the clinic and they will be fully supported by the Operations Director, with access to different resources, including continuous training and development to support and ensure their success in managing the clinic.