Quality Assistant - Burnaby, Canada - BC Housing

BC Housing

Verified Company

Burnaby, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary:

QUALITY ASSISTANT - 2 POSITIONS

Job ID: 4827

REGULAR/FULL-TIME

Location:
BURNABY, BC
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Join one of BC's Top Employers:

Be part of an exceptional company culture with great employee benefits and a healthy work/life balance

BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.

THE ORGANIZATION

BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership.

_Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.

_

Our mission is making a difference in people's lives and communities through safe, affordable and quality housing.

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference.

When employees go home at the end of the day, they experience the satisfaction of knowing they've helped provide safe, affordable housing for British Columbians.

And while they're here, employees can take advantage of many opportunities:

Inhouse training, and training at other institutions, for courses related to employees' current positions or to prepare them for advancement within BC Housing.
Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunchandlearn lectures and seminars.
Recognition programs including longterm service awards, idea recognition and outstanding performance awards.
Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program).
An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
Participation in community and charitable events.

Please note:
Eligibility for benefits offered is based on employment status

QUALITY ASSISTANT:

($45, $51, Annually)

***Reporting to the Manager, Quality and Training, the Quality Assistant works in partnership with BC Housing staff and housing partners to ensure that housing partners complete timely and accurate records and administration of rent calculation for their housing units. He/She/They provides customer service and support in the daily operations of rent calculation functions to the housing providers. The position delivers standardized training, reviews and audits work provided by housing partners, and provides feedback for improvements and changes. He/She/They supports the Quality team and the larger Applicant Services team by assisting with the maintenance and creation of documentation and training materials, producing reports, participating on project task teams, and performing general administrative responsibilities.

CANDIDATE PROFILE

EDUCATION & EXPERIENCE:

High school diploma plus postsecondary courses in office administration, business administration, or customer service.
Some experience in an office environment and in a customer service role providing detailed information to the public.
Or an equivalent combination of education, training, and experience acceptable to the Employer.

KNOWLEDGE, SKILLS AND ABILITIES:

Sound knowledge of government and community agencies and the services they provide, affordable housing programs, and housing clientele.
Sound knowledge of general office procedures and systems.
Ability to deliver training and presentations to housing providers and internal staff
Ability to demonstrate patience and respect and exercise tact, diplomacy and good judgement when dealing with upset, angry or abusive clients with diverse cultural, educational and socioeconomic backgrounds.
Ability to establish and maintain effective working relationships with staff, the public, and housing providers.
Ability to plan, meet deadlines and adapt to critical priorities in an environment with competing priorities and a heavy and diverse workload without compromising the quality of work.
Ability to multitask in a fastpaced environment.
Ability to work independently and to contribute and cooperate in a team environment.
Ability to type minimum 40 words per minute
Solid command of English grammar, spelling and punctuation.
Strong verbal and written communication skills
Strong conflict resolution skills
Strong analytical, mathematical, and problemsolving skills.
Strong attention to detail
Occasional travel may be