Benefits Administrator - Vancouver, Canada - Dehoney Financial Group

Dehoney Financial Group

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dehoney Financial Group (DFG) Ltd.

is an established Vancouver-based full-service consulting firm offering group benefits and retirement consulting, third-party administration (TPA) services, corporate and personal life insurance as well as individual retirement and financial planning in BC and nationally.

As a client-centric team, we understand that change is constant, and a well-designed solution adapts to meet a client's needs.

The Dehoney Administrative team works alongside our Group Benefits Consulting and clients' human resources to assist in the day-to-day management of their benefit plan.

We manage a variety of national, regional, and multi-insurer benefit programs.

Why DFG?

You will enjoy competitive compensation and health benefit plan; matching Group RRSP; Employee Assistance Program; career growth/development and tuition reimbursement; above standard vacation; advancement opportunities; volunteer day to give back to your community; fun social events because we believe it makes our team stronger; convenient location (close to transit, restaurants, etc.); bike-commuter friendly (showers, bike lock-up, etc.), casual Fridays.

Join a team with positive dynamics where:

Innovative/creative ideas are encouraged and welcomed; all employees are important contributors and can have an impact.
Being thoughtful, supportive, respectful, and reliable is the norm.
Teamwork, flexibility, and accountability are valued.
We celebrate diversity and inclusivity.
We support each other through change while learning and growing together.

About You
You love the group benefits industry.

As a key client contact, you love providing excellent service as well as enjoy the detail of organizing, tracking, and list checking that comes with administration.

You will also support our consultants and customers by providing accurate and timely entry into our internal benefit systems.

You are a natural at finding ways to improve efficiencies in processes while ensuring data integrity. You thrive working in a collaborative environment and are adept at prioritizing and executing projects.

You understand that high client satisfaction is the key to the organization's success and take great delight in providing high-quality client deliverables on time and error-free.

About the Opportunity

The Benefits Administrator provides Third Party Administration for Dehoney Financial Group (DFG) which includes the administration, education, and communication of the Group Insurance Program and other benefits available to our clients.

The role liaises with clients, internal stakeholders, and insurance companies/carriers.

Key Responsibilities include:

Administer employee benefits and provide client services for various groups.
Process enrolments, terminations, and changes to employee's/member's records by entering them into online systems.
Prepare, print, and send client invoices.
Produce and release accurate monthly billing statements on a timely basis to clients.
Act as the primary liaison on daytoday queries between insurance companies/carriers and the groups/clients, and when required, escalate to your supervisor; ensure that all employee information is accurate and recorded on all insurer's systems.
Reconcile and validate billing statements and member data records with insurance carrier records where applicable.
Assist with new client implementations.
Handle inquiries from employers relating to their group employee benefits and escalate to the manager when necessary.
Assist the manager with exceptions/variances and any escalated issues or actions that need to be taken related to assigned clients.
Assist in writing internal and external administration manuals.
Assist with various projects.

Education and Experience:

Minimum of 1 year relevant industry experience, ideally in a similar role.
Proven experience administering and handling benefit groups is an asset.
Experience with payroll is an asset.

Knowledge, Skills, and Abilities:

Excellent customer service and communication skills.
Selfmotivated and works well independently as well as within a collaborative team.
Ability to develop and maintain effective relationships both internally and externally.
Strong analytical and problemsolving skills.
Strong time management skills and ability to prioritize.
Excellent attention to detail and high accuracy in completing data entry; at least 75% of the role is entering & reconciling data.
Proficiency in database programs is an asset.
Ability to deal with various insurance policies.
Intermediate knowledge of Microsoft Excel and Word.