Service Advisor - Ottawa, Canada - Tesla

Tesla
Tesla
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter


Description
This role is for a part-time opening (30 hours/week) with a full work day on Saturday.
Bilingualism is mandatory (French and English)


What You'll Do

  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the detail of every vehicle prior to delivery
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed

What You'll Bring

  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a teambased environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Retail automotive service experience, preferred
  • Must have and maintain a valid driver's license and an acceptable and safe driving record
  • Must have two years of driving experience

Compensation and Benefits
Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.


Part-Time Employee Benefits

As a part-time Tesla employee, you will receive:

  • Group Registered Retirement Savings Plan (RRSP)
  • Employee Assistance Program, Sick and Vacation time, and Paid Holidays
  • Employee discounts

Job Type:
Part-time

More jobs from Tesla