Administrative Assistant - Edmonton, Canada - BROJAM Construction & Maintenance Ltd.

BROJAM Construction & Maintenance Ltd.

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

BROJAM Construction & Maintenance is looking for a Administrative Assistant

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are seeking a dedicated and customer-focused individual to join our team as a Administrative Assistant in the property maintenance industry.

Responsibilities:

Serve as the first point of contact for our valued customers, both over the phone and through various communication channels
Provide professional and courteous assistance to customers, addressing their inquiries, concerns, and requests promptly and accurately
Maintain a high level of product and service knowledge to offer appropriate solutions and recommendations
Schedule and coordinate appointments for property maintenance services, ensuring efficient and timely execution
Collaborate with internal teams to ensure seamless coordination and delivery of services
Process service orders, track progress, and ensure customer satisfaction from initiation to completion
Document customer interactions and maintain accurate records
Identify and escalate unresolved issues or complex inquiries to the appropriate department
Continuously strive to improve customer service by actively seeking customer feedback and implementing necessary improvements

Qualifications:

Previous experience in a customer service role is highly desirable
Excellent interpersonal and communication skills, with the ability to build rapport and effectively handle customer inquiries and complaints
Strong problemsolving skills and the ability to think quickly and creatively in a dynamic environment
Detailoriented and highly organized, with the ability to multitask and prioritize responsibilities effectively
Proficient computer skills
A positive attitude and a passion for delivering exceptional customer service
Ability to work well both independently and as part of a team
Familiarity with the property maintenance industry or related fields as well as Jobber is a plus

Benefits: