IT Support Analyst Ii - Winnipeg, Canada - Clear Concepts

Clear Concepts

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're looking for an
IT Support Analyst II in
Winnipeg to join our team.

Clear Concepts is an IT award-winning company based in Winnipeg.

We have been in business for over 20 years, assessing, deploying, and maintaining technology for business and non-profit organizations in Healthcare, Education, Transportation, etc.

not only in Winnipeg but throughout Western Canada.

Our diverse team consists of people who thrive on the excitement of collaboration and the discovery of new opportunities.

We are looking for an
adaptable,
self-motivated, and
passionate IT Support Analyst II.

This role is very client-focused, requiring excellent communication skills, strong attention to detail and a professional image, as you will play a key role in supporting our high-profile clients.

Education and Work Experience:

Degree or diploma in a computerrelated program at an accredited technical college Or equivalent certifications
2+ years of experience in a technology environment or similar role
Previous experience in a customer services role is considered an asset
Previous work for a Managed Service Provider is considered an asset

Qualifications and Skills:

An uptodate IT qualification (Microsoft, Cisco, CompTIA etc.)
A recent Microsoft Associate certification (or equivalent) is considered an asset
Excellent verbal and written communication skills in English
Excellent customer services and interpersonal skills
Attention to detail

Knowledge:

Software & Hardware configuration and troubleshooting
Microsoft networking troubleshooting operations
MS Office 365 administration (Exchange Online, Office Online Apps, OneDrive for Business, and Teams)
Configuration and troubleshooting of Windows 10 & 1
Troubleshooting of Windows Server 2016, 2019 & 202
Android and iPhone iOS
MacOS

Abilities:

Ability to follow instructions, both written and verbal
Ability to creatively problem solve
Ability to work under pressure in a timesensitive environment
Ability to priorities and multitask based on changing priorities
Ability to work independently and seek out assistance as required

*Driving license is considered an asset

What you will do

Troubleshooting and resolving client IT problems
Work on escalated tickets
Tracking and documentation in our internal systems
Assisting with the smooth operation of all aspects of the Managed Services team
Work as part of a shift rotation to provide support for all our clients
Clear concepts is committed to creating a diverse environment and is proud to be an equal opportunity employer._

Job Types:
Full-time, Permanent

Benefits: