Receptionist, Montreal - Montréal, Canada - EY

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

You'll join our Enterprise Support Services (ESS) team helping to support the important business enablement functions that keep our organization running strong.

As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability.

Your key responsibilities
As the Receptionist and first point of contact for the firm you are the face of EY.

You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customer's needs to exceed expectations.

Your key responsibilities also include:

Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner
Incoming calls: Answer queries and directs calls
Security badges: Maintain and track all visitor and temporary building and/or office security badges
Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival
Managing a high quality, clientfocused Executive conference room service while providing enhanced handson support for stateofthe art meeting spaces
Completing regular housekeeping checks throughout all Executive conference rooms to deliver a consistently seamless meeting room experience to all internal and external users
Ensuring the meeting rooms are managed to the highest of standards, and report all deficiencies to the Workplace Services Supervisor in a timely manner
Being the first point of contact for any room issues, providing a prompt and appropriate response and working to determine a timely resolution
Ensuring meeting spaces have sufficient supplies through collaborating with the catering and Workplace Services teams
Being aware of all details such as meeting start and end times, number of attendees in the room, etc. Advise the appropriate staff members of lastminute changes in meeting room status and of any special request.
Assistance with catering as needed including coordinating the invoicing process
Assistance with meetings/events coordination to support the events Coordinator as needed
Overtime required as needed

Skills and attributes for success

Committed to contributing to a strong team culture to ensure success
Develop and maintain relationships to efficiently leverage expertise
Sound judgement regarding confidential and sensitive matters
Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
Aptitude to differentiate when to act independently or team with others

To qualify for the role, you must have

Exceptional client service experience
Strong oral communication skills in English and French, including active listening
This role involves interaction with clients operating nationally and globally. Bilingualism in both French and English is therefore a requirement of this role.

Ideally, you'll also have

Reception experience
Professional services firm experience
Postsecondary education

What we look for

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business.

In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future.

Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being.

Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you

Diversity and Inclusion at EY
Diversity and inclusiveness are at the heart of who we are and how we work.

We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging.

We embrace diversity and are committed to combating systemic racism, advocating for the LGBT+ community, promoting our Ne