Bilingual Customer Service Representative - Scarborough, Canada - Cascades

Cascades

Verified Company

Scarborough, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your challenge- Are you a fluently bilingual customer service professional looking for a new opportunity?- Do you want to work with a team of passionate and team oriented colleagues- Have you ever thought of working for a company that cares about the environment and the employees at the same time?- If you answered YES, then we want to hear from you-
Why work at Cascades

Great Benefits Package
RRSP program
Competitive Compensation packages

- wonderful company culture
- lots of career development opportunities

PPE Allowance
Profit Sharing

Individual responsibilities

Accountable

Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier
Follow up on the order or need, from handling to delivery or conclusion

Responsible

Document your customer or supplier files based on customer service processes and business rules
Create and maintain professional relationships with your customers and business partners
Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary
Establish the level of an order or break down orders or needs in accordance with business rules
Validate the status of orders or material supplies and communicate it to customers or suppliers
Place orders according to customer consignment and replenishment inventory levels
Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status
Ensure the accuracy of prices and order data, or customer or supplier material supply in the system
Initiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic way
Update customer on inventory status, delivery dates and other specific material order or supply requirements.
Manage backorder processing, in accordance with guidelines
Create returns (follow up on the order or need, from handling to delivery or conclusion)

Experiences and strengths

2 to 5 years of relevant experience in a manufacturing sector
Proficiency with various computer tools including Microsoft Office and SAP
Proficiency in French and English that allows you to express yourself clearly and concisely
Ability to act and react quickly while working on a number of files at the same time
Collaborative spirit needed to work closely with all team members
Customercentric approach and excellent communication and listening skills
Ability to work independently
Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders' needs
Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition
Interest in problem solving, ability to self prioritize daily tasks and work in a fastpaced environment
Post secondary education in administration and/or operations management or equivalent experience an asset

Core competencies defined for this job

Clientfocus
Flexibility and ability to adapt
Rigour
Active listening
Autonomy
Actionbased focus
Job Segment:Customer Service Representative, ERP, SAP, Bilingual, Customer Service, Technology