Distribution Team Lead- Outbound/ecommerce - Vancouver, Canada - Saje Natural Wellness

Saje Natural Wellness

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

For over 25 years we've been helping our community with essential oil blends that actually work.

These essential oil blends treat stress, pain, gut, balance, and support in relaxation prior to sleep, and for symptoms of coughs and colds.

We know that a life committed to wellness is greater than one focused on illness, and believe that reaching for natural can enhance your long-term health and wellness, every day.

We have been ranked by Canadian Business and PROFIT as one of Canada's fastest growing companies. To support us on our journey, we are seeking diverse, purpose-lead people to join our team.

Get ready to celebrate global wellness with us.

Description:

Reporting into the Operations Manager

DC Operations, the **Distribution Team Lead
Outbound/eCommerce **is responsible for overseeing inbound and outbound operations on the DC floor; including but not limited to ecommerce, inventory, retail ops, etc. The Distribution Lead performs as a liaison between leadership and Distribution team.

Tasks and responsibilities performed daily contribute to providing retail stores and eCommerce customers with product required and requested.

All functions performed ultimately lead to the fulfillment of units to our Community members, allowing them to meet their wellness needs, while also contributing to the overall success of Saje as a business.

The Distribution Team Lead will provide training, direction and guidance to functional teams and Distribution Associates, ensuring that operations can function effectively.

All Saje Team Members are responsible for contributing to Saje's culture and maintaining a positive environment for themselves and their peers.

Responsibilities:

Manage daily volumes and ensure work is readily available for team members throughout operational hours
Work crossfunctionally with internal departments and business partners to balance labour and workload to ensure all Distribution priorities are met daily
Liaise with various teams/departments for escalated issues (CX, TX, Inventory, IT)
Ensure all departmental functions are completed within set SLAs
Ensure all departmental functions are completed with an efficient use of labour
Proficiency in utilizing Dynamics A/X and Salesforce
Ensure all associates meet required expectations and KPIs daily, providing feedback, coaching and retraining where necessary
Ensure all departmental functions are completed in accordance with training and Standard Operating Procedures
Assists with the creation of all documentation to support training and Standard Operating Procedures
Ensure timely communication and escalation of any potential issues regarding people, functions, technology, labour requirements or safety hazards
Identification and execution of continuous improvement opportunities in partnership with management
Onboarding and training of new team members while providing support & coaching
Ensure all team member are working in a safe manner
Creates a team environment where all Team Members consistently experience a sense of belonging and inclusion