Technical Support Analyst - Vancouver, Canada - Compugen Inc
Description
Job Title
- Technical Support Analyst
- On Site
Vacancy No
- VN6342
Work Location
- Vancouver, BC
Job Details
Compugen is seeking a Technical Support Analyst for a - 4 month contract working on site.
Responsibilities:
- Provide timely, professional, and courteous technical support service to all Team Members across the organization, including both on site (when possible) and remote support
- Act as the single point of contact for assigned incidents, escalating when required.
- Provide afterhours support for emergencies on a rotational basis, upholding the SLA for response times based on severity
- Engage when needed, and work cooperatively with, IT peers, crossfunctional partners, and external vendors that provide onsite technology support for our site locations (retail stores, distribution centers, and offices)
- Ensure that defective hardware is repaired or replaced in a timely manner
- Support in the discovery, planning, implementation, and execution of IT related projects, as assigned
- Support the development and adherence of internal processes, SOPs and supportrelated documentation for incident, problem, and change release management
- Support daily operational processes to maintain system and data integrity
- Provide technology onboarding for new hires for the Support Office and DCs where applicable
- Stage POS hardware for new store openings, ensuring system integrity and complete functionality prior to installation
- Maintain an organized technical hardware inventory stock and reorder when required
- Compassion and patience are of utmost importance.
Qualifications:
- A college or university education within Computer Sciences
- 2 years of experience with desktop deployments, troubleshooting and upgrades
- Previous experience completing complex Installs, moves, adds, changes of computer equipment
- Windows Operating System proficiency ideally in Windows 10
- Ticketing system experience
- Effective written and verbal interpersonal skills
- Outstanding customer service skills
- Ability to effectively prioritize and execute tasks in a highpressure environment
- Ability to lift a minimum of 40 lbs. regularly
- A+ Certification an asset
#LI-PP1
**#ITR
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