User Support Technician - Markham, Canada - Maple Supply Chain Management Inc
Description
Education:
College/CEGEP
- Experience: 2 years to less than 3 years
Asset languages:
- Mandarin
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Computer and technology knowledge:
- Android
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Multimedia software
- Programming software
- Website creation and management software
- Database software
- Programming languages
- MS Office
- MS Windows
- Wireless networks
Screening questions:
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
Other benefits:
- Free parking available
- Parking available
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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