Specialist, Employee Training - Don Mills, Canada - Bell Canada

Bell Canada
Bell Canada
Verified Company
Don Mills, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Req Id: 412223


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we're revolutionizing how Canadians communicate.


If you're ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.


Summary:


The Training Specialist is responsible for the delivery of Bell training and support multiple channels including Bell, Virgin and The Source.

The design, development, evaluation and project management are also important components of the Training Specialist role.

Curriculum includes, but not limited to:
sales skills, customer service, products and services, systems and processes.

Training Specialists customize existing training programs and validate that training programs are instructionally sound and effective for the target audiences.

Training Specialists have strong interpersonal and communication skills for a variety of delivery channels including classroom, web conference delivery, e-learning and train the trainer.


Key Responsibilities:


  • Facilitate training at small and large events (F2F, vILT)
  • Create engaging learning activities and compelling course content
  • Create supporting material/media (audio, video, simulations, role plays, games etc)
  • Complete needs analysis of sales channels and offer proactive training solutions
  • Collaborate with Stores, Dealers, Sales and Marketing teams to provide timely training delivery to improve the sales effectiveness of the channels
  • Measure and follow up on all training designed to track training effectiveness
  • Provide regular project updates, and ensure the timely completion of deliverables

Critical Qualifications:


  • Training Specialists must have a proven training and presentation portfolio.
  • Previous working experience in instructional design
  • Lesson and curriculum planning skills
  • Ability to write effective copy, instructional text, audio and video scripts
  • Ability to design and deliver facilitated learning and adoption programs.

Preferred Qualifications:


  • Post secondary education in Adult Learning
  • Experience facilitating learning to groups
  • Understanding of adult learning principles
  • Knowledge of the competitive telecommunication market
  • Bilingual communication skills are a significant asset
  • Strong proficiency in MS Office
  • Experience working with a Learning Management System
  • Experience in a corporate environment
  • Experience working in a project environment to produce deliverables within a specified timeframe and budget

Additional Requirements:


  • Willing to travel up to 2030% of work time
  • Ability to work outside of normal business hours when necessary due to business needs.(evenings & weekends)
  • Bilingual communication skills (French/English)
LI-SS1 #tech #talent

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.


Additional Information:


Position Type:
Management


Job Status:
Regular - Full Time


Job Location:
Canada : Ontario : Don Mills || Canada : British Columbia : North Vancouver || Canada : Newfoundland : St


John's || Canada :

Nova Scotia :
Halifax || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Quebec City


Work Arrangement:
Hybrid


Application Deadline:08/04/2023


Created:
Canada, ON, Don Mills


Bell, one of Canada's Top 100 Employers.
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