Customer Success Manager - Longueuil, Canada - mdf commerce

mdf commerce

Verified Company

Longueuil, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Longueuil, QC —Currently working from home

mdf commerce Inc . is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.

Working in the ecommerce sector, we are currently looking for a Customer Success Manager to join our team at k-eCommerce.

What will your main responsibilities look like?

In this role, you will be led to:

Owns the customer relationship;
Manages customer projects within budget and timelines;
Communicates and tracks project progress with the development team;
Proposes innovative solutions to meet business needs;
Provides customers with the knowledge needed to make best use of the solution;
Identifies growth opportunities within assigned accounts.

What elements of your professional background will be necessary and useful in this role?

Strong interest in developing technical knowledge and expertise;
Dynamic, energetic and in solution mode;
Very good interpersonal skills and likes to share his opinion;
Knowledge of Ecommerce technological ecosystems;
Mastery of French and English (oral and written).
Minimum 2 years of experience in a similar position;
SAAS project management experience;
Experience with JIRA, Zendesk and/or other support and project management systems;
Ecommerce deployment experience;
Experience with an ERP Wis, an asset;
Experience with an ERP, an asset.

mdf commerce subscribes to a program of equity and equality in employment.