Business Analyst, Claims Digital - Montréal, Canada - Intact

Intact

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer.

You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role

We have a great opportunity for a forward-thinking, self-motivated Business Analyst to join our Claims Operations & Planning team, for our Digital & AI initiatives.

Acting as the link between business, IT and Labs.

Your ultimate goal will be to help ensure that we're building the right products and processes to support a second-to-none customer experience using machine learning, data science, software engineering, AI, agility, UX and design thinking.

What you'll do here:

Partner with and seek feedback from different business experts, managers, and teams to help reengineer and modernize our Claims processes
Work with our Operations, Data Lab and IT partners to translate vision into specifications based on roadmaps
Facilitate & lead workshops to document current business processes and technical systems and help to identify potential efficiencies
Translate business requirements into stories
Document endtoend processes, including analysis of impacts
Guide and coordinate the plan, design, execution, and validation of test cases
Actively participate in planning, demos, committees, and retrospectives
Support change management planning and delivery
Communicate project progress accordingly to those involved and/or impacted
Support the engagement and efficiency of the team
Be the key point of contact to provide clarification and information and remove impediments

You are:

Bigpicture thinking, with a laser focus on details
A true people person and a natural collaborator
Exceptionally organized, comfortable with ambiguity, and can embrace change
Forward thinking, with an innovative mindset
Excellent leadership and problemsolving skills.
Selfdriven, entrepreneurial a natural project leader
Skilled at building relationships
Creative, analytical, curious
Adept at pivoting and leading others through change

What you bring to the table:

Experience documenting and analyzing work processes and working with operational teams to improve those processes
Digital and/or AI project delivery experience
At least 3 years of Business Analyst experience
P&C Insurance and claims experience an asset
Experience working in an agile Scrum / matrix environment an asset
Excellent oral and written communication skills
Fantastic presentation skills plus excellent working knowledge of PowerPoint and Visio
Bilingual (French/English) is a strong asset

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.